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NetVanta Unified Communications

Aastra 9133i IP

User Guide

619500103-1A
October 2009

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Summary of Contents for Aastra 9133i IP

Page 1: ...NetVanta Unified Communications Aastra 9133i IP User Guide 619500103 1A October 2009 ...

Page 2: ...Enterprise Business Servers 2 Copyright 2009 ADTRAN Inc 619500103 1A ...

Page 3: ...ssue of this publication Software Licensing Agreement Each ADTRAN product contains a single license for ADTRAN supplied software Pursuant to the Licensing Agreement you may a use the software on the purchased ADTRAN device only and b keep a copy of the software for backup purposes This Agreement covers all software installed on the system as well as any software available on the ADTRAN website In ...

Page 4: ... ADTRAN Inc 619500103 1A Conventions Notes provide additional useful information Cautions signify information that could prevent service interruption or damage to equipment Warnings provide information that could prevent injury or endangerment to human life ...

Page 5: ... 13 Muting and Unmuting Calls 14 Conferencing 14 Transferring Calls 15 Ending Calls 16 Redialing 16 Forwarding Calls 16 Changing the Volume 17 Setting Do Not Disturb 17 Selecting a Ring Tone 18 Listing Calls 19 Speed Dialing 20 Accessing Voicemail 20 3 Using NetVanta Unified Communications Server Features 23 Using the UC Server Call Feature Access Codes 24 Parking Calls and Picking up Parked Calls...

Page 6: ...Aastra Model 9133i IP Phone User Guide 6 Copyright 2009 ADTRAN Inc 619500103 1A ...

Page 7: ... Phone User Guide For more detailed information about the product particularly its operation in the absence of UC server please refer to the Aastra User Guide 1 2 Display Features Navigation arrow keys The arrow keys located below the display are navigation keys that allow you to scroll through and select various options Programmable keys There are two programmable keys located to the far right of...

Page 8: ...ort and press the Right Arrow key The IP address of your 9133i IP phone displays in the IP Address field To access the Aastra Web UI 1 Open your Web browser and enter the phone s IP address or host name into the address field 2 At the prompt enter your user name and password and select OK The Network Status windows displays for the IP phone you are accessing 3 You can log out of the Aastra Web UI ...

Page 9: ...lable on the Aastra phone UC server supports the following main features of the Aastra Model 9133i IP phone Placing Calls Answering Calls Holding and Resuming Calls Muting and Unmuting Calls Conferencing Transferring Calls Ending Calls Redialing Forwarding Calls Changing the Volume Setting Do Not Disturb Selecting a Ring Tone Listing Calls Speed Dialing Accessing Voicemail ...

Page 10: ... 9133i phone key functions and how they help you make and manage your calls and caller information Hard keys The following hard keys labeled on your phone are configured for the call handling features These keys are static and cannot be programmed or changed They are located to the right of the dial pad Callers Conference Transfer Redial Mute ...

Page 11: ...ne Features 619500103 1A Copyright 2009 ADTRAN Inc 11 There are also 3 line keys labeled L1 L2 and L3 located below the hard keys The following keys are configured for managing phone features and settings Options Directory Save ...

Page 12: ... by doing one of the following Lift the handset the phone automatically selects the next open line and then enter the number Press the speaker phone or headset button and then enter the number Press a line button and then enter the number 2 If you are pre dialing the number enter the number and then press either the Dial softkey the speaker phone or headset button or one of the four line call appe...

Page 13: ...configured for that To answer a call 1 If you want handsfree operation press the Pickup softkey or the line call appearance button for the incoming call 2 If you want handsfree or headset operation press the button for handsfree or headset The setting that you have selected in the Options List for Audio Mode determines whether the call goes to handsfree or headset operation 3 If you want handset o...

Page 14: ... a conference call 1 Make sure that you are connected to the first party that you want to include in the conference 2 Press the Conf button 3 Dial the number of the person that you want to add to the conference 4 Wait for the new party to answer You can consult with the new party before you add them to the conference 5 If you do not want to add the new party to the conference press the telephone b...

Page 15: ...transfer the call go back to the original call by pressing the line call appearance button for the held call 5 Press the Xfer button again to initiate the transfer The transfer will complete once the receiving party answers the call You can optionally drop out of the transfer before the receiving party answers the call effectively resulting in a true blind transfer by selecting the line call appea...

Page 16: ...stem administrator can enable call forwarding on a phone wide basis or on multi line phones on a per line basis If you have configured call forwarding on an individual line then the settings for this line are used otherwise the phone wide call forward settings are used You can have up to 9 lines configured for call forwarding Setting call forwarding You can configure phone wide call forwarding To ...

Page 17: ...eld select the mode you want to set on the line 3 In the Forward Number field enter the call forward number for which you want your calls on this line to be call forwarded 4 In the Number of Rings field select the number of rings on the line before the call is forwarded Valid values are 1 to 9 5 Select Save Settings to save the Call Forward settings The changes are dynamic and are immediately appl...

Page 18: ...ng tones that a user can select from to set on the IP phones You can enable and disable these ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of configuration method To configure a ring tone using the IP Phone UI 1 Press Options on the phone to enter the Options List 2 Select Tones 3 Select Set Ring Tone 4 Select the type ...

Page 19: ...a Web UI per line configuration 1 Select Basic Settings Preferences Ring Tones 2 In the Ring Tones section select a line for which you want to set a ring tone 3 Select a value from the LineN field 4 Select Save Settings to save your settings These changes are not dynamic You must restart your IP phone for the changes to take affect 5 Select Operation Reset In the Restart Phone field select Restart...

Page 20: ...xit the Callers List Press the Services key 2 15 Speed Dialing The system administrator might also have set up custom softkeys as speed dials Speed dial softkeys can dial a star code for a feature on the system or a phone number or a set of digits A customized label displays inside the phone s display for each softkey If you press a custom softkey the phone goes off hook and dials the star code or...

Page 21: ...e number The end of the voicemail list displays the number of new voicemail messages To use voicemail 1 Press Services on the phone to display the Services menu 2 Select Voicemail 3 Use the up and down arrows to scroll through the line items in the voicemail list 4 Select the line item that you want 5 Press the handsfree key Scroll Right key or press a line softkey to make an outgoing call using t...

Page 22: ...Aastra Model 9133i IP Phone Features 22 Copyright 2009 ADTRAN Inc 619500103 1A ...

Page 23: ...that are available with the NetVanta Unified Communications Server The UC server call feature access codes are summarized in the following section Using the UC Server Call Feature Access Codes UC server supports the following features listed below Parking Calls and Picking up Parked Calls Picking up Calls Ringing at Another Extension Using the UC Server Conference Bridge Queuing Calls Paging ...

Page 24: ...call queue Use this feature to transfer a caller to a preconfigured departmental call queue If no agents logged into the queue are available to take the call the caller is put on hold until an agent is available 80 queue To enter queue 500 dial 80500 To transfer a caller to queue 500 1 Press Transfer 2 Dial 80500 3 Press Send Queuing Calls Log into a call queue Allows you to start receiving calls ...

Page 25: ...tension 27 extension To pickup a call that is currently connected to extension 300 dial 27300 Using the UC Server Conference Bridge Conference Server Note The bridge number must be 4 digits long 7050 bridge To automatically connect to the conference server bridge number 1234 dial 70501234 Conference Server Prompt Caller This feature is used for external callers to connect to a conference bridge 70...

Page 26: ...ed at a number chosen by UC server instead of you choosing the number to park the call This is useful if you are uncertain whether another call has already been parked at a particular number 99 To park a currently connected call 1 Put the current call on hold 2 Establish a new call 3 Dial 99 The system will tell you what number the call is parked at Pickup a parked call Enables a user to pick up a...

Page 27: ... hold position is used by the person who answers the parked call For example if you enter 1234 then the call is parked at 1234 and can be picked up at 1234 4 Press DIAL The call is removed from the hold position and put in the park position To answer a parked call 1 Typically a company announcement informs you that a call is on hold for you 2 Dial 98 The system prompts you for the park hold positi...

Page 28: ...want to answer dial 78 Extension Make sure that you dial on your own phone 78 plus the extension of the phone that is ringing 2 If the phone has stopped ringing by the time you dial the 78 code the system prompts you to enter your pickup ID 3 4 Using the UC Server Conference Bridge UC server has the ability to support a limited sized conference bridge application The number of participants is limi...

Page 29: ...ow reopened to additional participants Press 9 to end the conference Press 0 to report the number of participants Response Including yourself there are x participants Press to return to the conference 3 5 Queuing Calls Call queuing allows callers to remain in a queue while they wait for their call to be answered If callers know the queue number they can dial directly into the queue The company age...

Page 30: ...an manually set your status to unavailable to prevent accepting further incoming queued calls without logging out of the queue Temporarily setting your status to unavailable does not change your longest idle position in the agent group When you make yourself available again by logging back into the queue your idle time is based on the time since your last call including the time that you were unav...

Page 31: ...er 2 Ensure that you enter the correct queue number The system will indicate your current status as Logged in The agent is not available service code Not Logged in 3 Hang up 3 6 Paging You can send a live page which allows you to instantly broadcast a page For instructions on sending recorded pages see your system administrator Sending a live page To send a live page 1 From your phone dial 72 or P...

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