Cisco 7985G - IP Phone NTSC Video, Руководство администратора

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9-13
Cisco Unified IP Video Phone 7985G Administration Guide
OL-8726-02
Chapter 9 Troubleshooting and Maintenance
Resetting or Restoring the Cisco Unified IP Video Phone
Resetting or Restoring the Cisco Unified IP Video
Phone
Two methods exist for resetting or restoring the Cisco Unified IP Video Phone:
•
Performing a Basic Reset, page 9-13
•
Performing a Factory Reset, page 9-14
Performing a Basic Reset
Performing a basic reset of a Cisco Unified IP Video Phone provides a way to
recover if the phone experiences an error and provides a way to reset or restore
various configuration and security settings.
Table 9-2 describes the ways to perform a basic reset. You can reset a phone with
any of these operations any time after the phone starts up. Choose the operation
that is appropriate for your situation.
Codec mismatch between the phone
and another device The Audio protocol statistics show the codec that is being used
for a conversation between this Cisco Unified IP Phone and the
other device. The value of these statistics should match. If they
do not, verify that the other device can handle the codec
conversation or that a transcoder is in place to handle the
service.
See the “Call Statistics Screen” section on page 7-3 for
information about displaying these statistics.
Table 9-1 Cisco Unified IP VIdeo Phone Troubleshooting (continued)
Summary Explanation