Canon imageRUNNER C1325 Series, Руководство по обслуживанию

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Technical Explanation > Embedded RDS > Troubleshooting
Technical Explanation > Embedded RDS > Troubleshooting
No.10
Q: Is there any setting to be made on the device side to enable the service mode menu
transmission function? Moreover, what is Service mode menu set as the object of
transmission?
A: No steps peculiar to Transmitting Service mode menu. As for the data that applies to
transmission of the service mode, see the "Service mode menu Transmission".
No.11
Q: Counter information could not be sent at the scheduled send time due to the power of this
machine being turned OFF. Will the counter information be sent later when the power of
this machine is turned ON?
A: Yes. When a scheduled send such as that for counter could not be executed due to the
power of this machine being turned OFF, etc., and the scheduled send time has already
passed at power-on, the send is executed immediately.
The following shows data send according to the status of this machine.
Send types
Status of this machine
Power ON Power OFF Sleep
Scheduled send Sent Not sent
*1
Sent
*2
Immediate send
(Service call log / Alarm log / Jam log)
Sent - Sent
*2
*1: Immediately sent if the send time has already passed at power-on.
*2: Sent after recovery from sleep mode.
No.12
Q: What is the number of the network port used by E-RDS?
A: The port number used by E-RDS for communication with UGW is "443".
If this setting is changed, an error occurs during communication with UGW. Therefore this
setting should not be changed unless otherwise instructed.
No.13
Q: After the setting for E-RDS was made, the IP address of the host machine was changed. In
that case, is it necessary to execute COM-TEST again?
A: It is not necessary to execute COM-TEST again because the IP address used by E-RDS is
automatically changed. However, it is necessary to turn OFF and then ON the main power
of this machine to reflect the change in the setting of the IP address
T-2-57
Troubleshooting
No.1
Symptom: A communication test (COM-TEST) results NG!
Cause: Initial settings or network conditions is incomplete.
Remedy 1: Check and take actions mentioned below.
1) Check network connections
Is the status indicator LED for the HUB port to which this machine is connected ON?
YES: Proceed to Step 2).
NO: Check that the network cable is properly connected.
2) Confirm loop back address (* In case of IPv4 )
Select [Menu] > [Network Settings] and enter System Manager ID and PIN.
Select [TCP/IP Settings] > [IPv4 Settings] > [PING Command], enter "127.0.0.1", and touch
the [Apply] button.
Does the screen display "Response from the host."? (See the next figure.)
YES: Proceed to Step 3).
NO: There is a possibility that this machine’s network settings are wrong. Check the
details of the IPv4 settings once more.
3) Confirmation from another PC connected to same network.
Request the user to ping this machine from a PC connected to same network.
Does this machine respond?
YES: Proceed to Step 4).
NO: Confirm the details of this machine’s IP address and subnet mask settings.
4) Confirm DNS connection
(a) Select [Menu] > [Network Settings] and enter System Manager ID and PIN.
Select [TCP/IP Settings] > [IPv4 Settings] > [DNS Settings] > [DNS Server Settings]
> [Primary DNS Server] and [Secondary DNS Server], write down the primary and
secondary addresses of the DNS server, and press the [Back] key.
(b) Press the [Back] key.