Canon imageRunner 2022, Руководство по обслуживанию

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Chapter 10
10-7
6
Proxy connection error Proxy connection error Cannot connect to the Proxy server. Check the server IP address and port number and
correct the settings accordingly.
The device needs rebooting when network-
related settings such as Proxy settings are
modified.
7
Proxy authentication error Proxy authentication error Authentication for the Proxy server has
failed. Check the user name and password to log in to
the Proxy server and re-set them.
8
Proxy address resolution error Proxy address resolution
error
Proxy server address resolution by DNS
has failed. - Check the network configurations of the
device. (Check if PING by host name passes
from computer to the device.)
- Check the DNS settings.
- Check if the host name set in RGW-ADDRESS
is registered in the DNS server.
- Check if the Proxy server address is correct.
9
Server certificate error Server certificate error During SSL negotiation, server certificate
notified by the server cannot be
authenticated by CA certificate of the
device. - Check that CA certificate has been installed.
Service Mode
> #NETWORK
> #CERTIFICATE
> #CA-CERTIFICATE
- Install CA certificate corresponding the server.
10
Server certificate verify error Server certificate verify
(URL check) error During SSL negotiation, host name
written in server certificate notified by the
server and URL host name set in RGW-
ADDRESS have been different. Check host name in the URL set in RGW-
ADDRESS.
Service More
> #E-RDS
> RGW-ADDRESS
11
Server certificate expired Server certificate expired - CA certificate registered in the device is
expired.
- Time and date on the device is invalid
against the term specified in the
certificate. - Check expire date of CA certificate.
Service Mode
> #NETWORK
> #CERTIFICATE
> #CA-CERTIFICATE
If the certificate is expired, register a valid CA
certificate on the device.
- Set the correct time and date on the device.
12
Unknown error Unknown communication
error Unknown communication error has
occurred. Wait for a while and try again.
13
Server response error (NULL) Server response error(When
server error code processing
has failed) Server response error This error can happen when Send function and e-
RDS function are performed simultaneously.
Wait for a while to try again and check that Send
OK is displayed next time sending is performed.
14
Server response error
([Hexadecimal number])
[Server detail error] Server response error Displayed when server returns some kind
of error although communication to the
server was successful.
[Hexadecimal number]
Error code returned from the server.
[Server detail error]
Detailed character string of the error
returned by the server.
Wait for a while and try again. Requires different
actions according to the error returned from the
server.
15
Device internal error Device internal error Internal error such as unable to acquire the
memory has occurred. Turn OFF and then ON the device.Or reinstall
the device system software.
16
Server schedule is invalid Invalid server-instructed
schedule
Schedule setting value instructed by the
server during Communication test is
invalid. Report detailed information on error occurred to
the support division.
After countermeasures are taken on the server
side, perform Communication test again.
Error Character Strings Error Description Cause Measures