C&T PBX, Руководство пользователя

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Using Your Desk Phone
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Answering Rules
After you set up your time frames, you can create different answering rules for your time
frames. You configure answering rules using the Answering Rules page. To display this
page, click the
Answering Rules icon at the top of the page:
The left side of the Answering page has a Rings for n seconds drop-down list that allows
you to specify the maximum ring time (one ring is generally 5 seconds). When that time
expires, the caller will be forwarded to the
Call Forward When Unanswered rule if defined;
otherwise, the caller will be forwarded to voicemail if enabled. The right side of the
Answering Rules page has buttons for adding answering rules, and specifying allowed and
blocked numbers.
Figure 2-10 shows examples of answering rules. In this figure:
• The extension has a rule to simultaneously ring many desk phones during Open Hours.
• Cell Forward rings many desk phones and a cell phone simultaneously.
• Holiday and closed hour rules go straight to voicemail.
The active rule is the topmost rule that matches the conditions in the corresponding time
frame. In Figure 2-10, for example, the time is around 1pm on Friday, so both
Open Hours
and Cell Forward rule match the time/day condition, but Open Hours is active because it is
the topmost rule. You can change the order by using the arrows at left of each rule to drag
the rules.
Figure 2-9. Sample Answering Rules