C&T PBX, Руководство пользователя

Страница: 17 / 59

16 | P a g e
Handling Calls
Your cloud PBX features various ways to move calls around, including attended transfer,
unattended (blind) transfer, voicemail transfer, park, and more. In this section, references to
BLFs are the 1-touch buttons to extensions common at front-desk phones.
Attended Transfer
Attended transfer allows you to speak to the transfer recipient prior to completing the
transfer while the caller is on hold.
 To perform an attended transfer using Polycom and Yealink phones
1. Press the Transfer key/softkey on your phone.
2. Dial the recipient’s extension or press their BLF.
3. Speak to the recipient, and then either press Transfer again to complete or cancel if the
recipient cannot take the call.
Blind Transfer
Blind transfer goes straight to the recipient.
 To blind transfer using Polycom phones with older firmware
1. Press Transfer .
2. Press the Blind softkey. (if there is no Blind softkey see directions for new firmware)
3. Enter the extension of the recipient or the recipient’s BLF.

To blind transfer using Polycom phones with newer firmware
1. Press and hold the Transfer button .
2. Select Blind from the on screen menu
3. Enter the extension of the recipient or the recipient’s BLF.
 To blind transfer using Yealink phones
1. Press Transfer .
2. Dial the extension of the recipient
3. Press Transfer.