SPA TROUBLESHOOTING
If your spa doesn’t seem to be working the way you believe it should, please review the “START-UP” and “OPERATION” instructions in this manual. If this doesn’t help
you correct the problem, follow the appropriate instructions below. If the problem still is not resolved, call your Caldera dealer.
GENERAL OPERATION TROUBLESHOOTING GUIDE
Entire spa is inoperative
Spa does not heat; jets
and light operate
(Display reads “
◆◆◆
”)
Jets weak or surging
(Display reads “
◆◆◆
”)
Light inoperative
• Power failure / not plugged in
• GFCI tripped
• Heater high-limit thermostat tripped
• Pressure switch tripped
• Pressure switch senses flow through heater
even though the jet pump is off
• Spa water level too low
• Filters clogged / Jet intake screens clogged
• Jet nozzles closed / Air valve closed
• Bulb burned out
• Heater high limit thermostat tripped
• System Controls
(Display reads “
◆◆◆
”)
(Entire spa inoperative)
• Check power source
• Reset GFCI; call for service if it will not reset.
• Disconnect power for at least thirty seconds to reset heater high limit. If it
will not reset, check for clogged filter. If tripping continues, call for service.
• Check for clogged filter. The pressure switch will reset when the flow of
water through the heater has been restored. Call for service if the pressure
switch trips frequently.
• Contact an Authorized Service Technician
• Add water
• Clean filters / Clean jet intake screens
• Open jet nozzles / Open air valve
• Replace bulb
• Disconnect power to the spa for at least thirty seconds to reset the heater
high-limit. If tripping continues, clean the filter, then if tripping still occurs,
call for service.
• Contact an Authorized Service Technician
Problem
Probable causes
Solutions
Water temperature
significantly different from
display temperature
Priming the pump(s):
Upon filling or refilling the spa, if a pump is operating and water is not flowing from any of its jets, the pump may not be
properly primed. To correct, refer to the Overhead View and perform the following procedures:
• Turn off power to the spa at the breaker and remove the equipment compartment door.
• Loosen the union on the top of the pump to allow the air to escape. When water is present, hand-tighten the union.
• Turn power back on, activate the pump and check to make sure union is tight enough to keep it from leaking. Re-install equipment door.
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