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13. WARRANTY
This warranty certificate issued by Bronpi Calefacción S.L. extends to the repair and replacement of the equipment or any defective part
under the following conditions:
13.1.
WARRANTY VALIDITY
The warranty will only be valid if:
•
The equipment has been installed by a qualified, accredited installer with according to the norms and requirements of this manual
and current regulations in each local region or country.
•
The equipment must be tested for a sufficient time before additional operations of coating, painting, connections, etc. The warranty will
not respond to the charges derived from uninstalling or installing again as well as the value of objects located in the installation room.
•
The warranty certificate must be completed and signed, it must be validated by the Qualified Technical Installer (QTI) and it must
include the authorized sellers name and the name of the purchaser.
•
The defect appears within a period of time not more than 24 months since purchase invoice of the client. The date will be confirmed by
the invoice and it should be completed properly, including the authorized seller name, the name of the purchaser, the description of
the model and the purchase price. This document must be preserved in good conditions and the Technical Installer may require it.
•
After this time or if the following conditions have not been accomplished, the warranty shall terminate.
•
The fault is recognised by the Technical Installer. The customer will not pay costs involved of the performance that will make the TAS,
covered by the warranty.
THE WARRANTY COMPLIES WITH THE EUROPEAN DIRECTIVE Nº 1999/44.
13.2.
WARRANTY WILL NOT BE VALID IF
•
The claim does not comply with the previous conditions.
•
Expiration 24 months since the date of purchase of the product.
•
Lack of fiscal documentation, alteration or ineligibility of the invoice as well as the lack of warranty number of the model.
•
Mistakes in the installation or an installation that does not comply with the current norms and requirements included in this manual.
•
Servicing records do not comply with the servicing requirements of the product such as described in the manual.
•
Improper modifications or damage to the equipment due to the change of non-original components or actions performed by staff not
authorized by Bronpi Calefacción S.L.
•
Presence of electrical and/or hydraulic installations which do not comply with the regulations.
•
Damage caused by normal corrosion or deposition phenomena typical of heating systems. Likewise for water boilers.
•
Damage caused by the improper use of the product, modifications or improper handling and, in particular, incorrect fuel loads over the
one specified or unauthorized use of fuels, as prescribed in this manual.
•
Damage resulting from atmospheric, chemical and electrochemical agents as well as the inefficiency or lack of flue pipe and other
causes not deriving from the manufacture of the equipment.
•
All transport damages (it is recommended to check carefully the product when you receive it) should be reported immediately to the
distributor and will be reflected in the transport document and on the copy of the carrier.
13.3.
EXCLUDED FROM THE WARRANTY
•
Construction works. The warranty will not respond to the charges derived from uninstalling or installing again as well as the value of
objects located in the installation room.
•
The joints, sheet or cast-iron grates or any other cast-iron piece that have suffered a deformation and/or break derived from an
improper use or fuel or an overload of fuel.
•
Chrome or gold coloured parts and majolica and/or stone trims. Chromatic variations and differences in the quartering, graining or
spots of the pieces do not change the quality of the product and this is not a reason for complaint because these are natural features
of these materials. Likewise, the variations from the pictures that appear in the catalogue.
•
For products that use water, pieces of the hydraulic circuit unconnected with the product.
•
For products that use water, the heat exchanger is excluded from the warranty if an anti-condensation circuit is not installed.
•
For products that use water, blow down operations are necessary to remove the air from the system.
•
Interventions derived from water supply installations, electricity and external components where customers can intervene directly
during the use are also excluded from the warranty.
•
Maintenance and servicing tasks of the fireplace and the installation.
•
If the model does not have any operation fault, attributable to Bronpi Calefacción S.L., the cost of the intervention must be charged to
the consumer.
13.4.
EXCLUSION OF LIABILITY
Bronpi Calefacción S.L. under no circumstances will accept any compensation for direct or indirect damages caused by the product or
derived from it.
13.5.
INDICATIONS IN CASE OF ABNORMAL FUNCTIONING OF THE MODEL
In case of malfunction of the equipment, the consumer will follow the next indications:
•
Check the troubleshooting guide of this manual.
•
Check if the problem is covered by the warranty.
•
Contact your distributor where you bought the model and carry the purchase invoice and the information about where the product is
installed.
In the event that the model is covered under warranty, as provided by the DL n24 of 02/02/2002, you should contact the distributor where you
bought the product. The distributor will contact Bronpi Calefacción S.L. and they will provide the distributor with the information about the
solution.
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