User Manual
BritePort 8012-V1
33
B. TROUBLESHOOTING
This appendix provides tips and solutions for resolving some of the problems that you may encounter
while setting, installing, or using Broadxent BritePort DSL Bridge 8012-V1:
A. Possible Problems
1) BritePort 8012-V1 is not recognized by the Ethernet port on my computer
Cause
1. The Ethernet card on your computer may be faulty or the driver is not properly installed.
2. BritePort 8012-V1 is not connected properly or the Ethernet configuration is improper.
Solution Try the following:
❑
Make sure that you have not already connected this computer to the USB port on the
BritePort 8012-V1.
❑
Make sure that the straight Ethernet cable is securely connected between the Ethernet
port on 8012-V1 and the Ethernet card on your PC. Do not use crossed Ethernet cable.
❑
Try another straight Ethernet cable.
❑
If your BritePort is connected through a hub with Normal port, be sure that you have
used a crossed Ethernet cable, however if the hub has Uplink port, then use straight
Ethernet cable.
❑
Make sure that you have properly installed the driver for your Ethernet card. Each
Ethernet card comes with its own driver.
❑
Reconfigure your computer for DSL connection, as per the information provided by
your service provider.
3) The telephone line is noisy
Cause
You may hear slight noise on your telephone while the modem is in operation. If the noise
level becomes too loud and disrupts your telephone conversations, try the solution.
Solution Try the following:
❑
Ensure that each analog device such as a telephone, fax machine, and answering
machine, sharing the same telephone line as your DSL modem, is connected to the
telephone wall socket via an independent microfilter.
❑
Check if you have connected the microfilters properly.