
12
troubleshooting
Problem
Possible Cause
Solution
Coffee doesn’t come out
Unit not switched on
Switch the unit on
No water in the tank
Refill the water tank
Coffee grind is too fine
Regrind to correct consistency
Coffee tamped too firmly
Empty then refill the filter. Use a lighter
tamping action
Coffee comes out around the edges
of the filter holder
Filter holder not rotated fully to the
locked position
Fully rotate to the locked position
Coffee fouling edges of filter holder
Wipe off excess coffee
Too much coffee in filter holder
Refill with less coffee
Milk not foamy or not coming out of
the froth tube
Unit out of steam
Refill the water tank
Milk is not cold enough
Chill milk properly. For the best results,
chill the milk tank as well.
Froth tube is blocked
Follow the instructions to clean the froth
tube
Coffee comes out too quickly
Coffee grind is too coarse
Use a finer grind
Not enough coffee in filter holder
Use more coffee
Coffee is too weak
Using the single shot filter for a
double shot of Espresso
Use the double shot filter
Coffee grind is too coarse
Use a finer grind
Button lights flash alternately
Water tank is empty
Refill the water tank
The three button lights are not lit up
The milk tank is not fully fitted
The milk tank is a tight fit and you will
have to hold the main unit in order to
apply sufficent force to push it all the way
in. The Cappuccino button and Latte
button lights will only come on when the
milk tank is correctly fitted.
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