Basic Troubleshooting Guide
63
Error Messages with Corrective Actions
Error messages
Cause
Remedy
ADC malfunction
Possible hardware issue. Recycle power to the printer. If the
error does not clear, call service.
Barcode error
Barcode content is
invalid, for example
alphanumeric characters
in a numerical barcode.
Press
cancel
key to return printer
to
Ready
mode. Correct the
barcode content.
Barcode too big
The barcode is too big for
the allocated area of the
label.
Press
cancel
key to return printer
to
Ready
mode. Reduce the size
of the barcode or move it.
Battery low
Clock battery power is
low.
Replace the clock battery.
Buffer overflow
Handshake mode is not
on.
Access the printer
setup
menu,
handshake
mode and select
RTS/CTS
.
FPGA
malfunction
Possible hardware issue. Recycle power to the printer. If the
error does not clear, call service.
Head error
Printhead may need to be
replaced.
Recycle power to the printer
several times. If fault does not
clear, replace the printhead.
Head open
Printhead may not be
completely closed.
Close the printhead completely
and press the
pause
key.
Head too hot
The printhead
temperature is too high.
If in Standard mode, check that
the heat setting is not set too high
for the material you are using.
Allow the printer to cool for several
minutes before resuming the print
job. If the error continues to
repeat, contact customer service
to determine other possible
causes.
Invalid Label
Tag
RFID Tag is unable to be
read or is missing
information.
Reboot the printer, if error
reoccurs select Enter and use
printer in Standard mode.
Invalid Ribbon
Tag
RFID Tag is unable to be
read or is missing
information.
Reboot the printer, if error
reoccurs select Enter and the
printer will load primary ribbon
settings for Hassle Free mode.
Содержание BP-IP300
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