74
SERVSWITCH™ ULTRA REMOTE
14. Troubleshooting
CAUTION!
Do
not
open the cover of the ServSwitch Ultra Remote’s enclosure
unless you need to set the password-defeat jumper (see
Section 6.7
) or
are directed to do so by a Black Box technician. Also follow the safety
instructions on pages 6 and 7.
14.1 Calling Black Box
If you determine that your ServSwitch™ Ultra Remote is malfunctioning,
do not
attempt to alter or repair the unit
. It contains no user-serviceable parts. Contact Black
Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem;
• any particular application that, when used, appears to create the problem or
make it worse; and
• the results of any testing you’ve already done.
14.2 Shipping and Packaging
If you need to transport or ship your ServSwitch Ultra Remote:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the Ultra Remote for repair, make sure you include its
power cord and the cables you’re using with it. If you are returning the Ultra
Remote, make sure you include everything you received with it. Before you
ship, contact Black Box to get a Return Authorization (RA) number.
Содержание ServSwitch ACR9000A
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