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11.1 Troubleshooting Guide
If you notice any malfunctioning of your appliance,
use this guide before calling for service.This guide
can help you to solve the problem on your own or
could provide important information that you can
convey to the Service technician in order to ensure
rapid and effective repair.
Display messages and sound alerts.
A malfunction is usually indicated on the display.
Problems that cannot be solved by the user are
reported through a fault code. Keep in mind, however,
that these may appear in messages or alarms under
particular conditions of use or during start-up.
In such an event, deactivate the sound alert by
pressing the Alarm
button, leave the appliance
running and open the doors as infrequently as
possible for 10-12 hours.
The refrigerator or the freezer is not working.
Is the appliance connected to the electrical power
supply?
Is electrical power being supplied from the electrical
socket?
Is the Unit button activated?
Is the unit in "Demo" Mode?
The refrigerator or freezer is warmer than
usual.
Does the display show a malfunction code?
Is the temperature adjusted correctly?
Were the doors or drawers open for a long period
of time?
Were large quantities of food recently placed inside?
Is the unit in "Demo" Mode?
The appliance keeps running for a long time.
Bear in mind that during very hot weather and with
very high temperatures in the room it is normal for
the compressor to remain on for extended periods
of time.
Were the doors or drawers open for a long period
of time?
Were large quantities of food recently placed inside?
Check that the doors are closed and that food or
containers are not keeping the door from fully
closing.
Are one or more of the compartments in Shopping
Mode?
If you hear unusual noises
It is normal to hear noises from the ventilators or
compressors during operation or during the defrost
phase.
The noise could be more noticeable depending on
the position of the appliance and the surrounding
environment.
Condensation inside and outside of the
refrigerator.
If the atmospheric conditions are very humid or
damp, the formation of condensation is normal.
Opening the door or drawers for extended
periods of time can contribute to the formation of
condensation. In any case, make sure that the doors
are always fully closed.
Ice or frost build-up inside the refrigerator or
freezer.
Did you leave the doors open for a long period of
time?
Are the doors closing completely?
If the doors will not fully close, contact your installer.
In the event of frost or ice build-up in the Fresco
compartment due to frequent and extended
opening of the doors, deactivate the Fresco function
via the button on the control panel. Wait until the
frost or ice melt, then remove the drawer and dry
the sides and bottom of the compartment.
Unpleasant odours inside the refrigerator.
Clean the appliance thoroughly according to the
instructions.
Hermetically cover all of the food. Do not store food
for extended periods of time.
The doors are difficult to open.
The appliance is designed to ensure a fully hermetic
closure. When the door is closed, a vacuum condition
can be created: in such an event,it is necessary to
wait a few seconds until the pressure balances
before opening the door.
The appliance is cooling, but the lights and display
are not working.
Check to see if the appliance was accidentally put
into Sabbath Mode.
The Ice Maker does not work.
Make sure that the Ice Maker is on ( icon).
To switch the Ice Maker on, press the button.
Make sure that the appliance is connected to the
water supply.
The Ice Maker does not produce sufficient
amounts of ice.
On average, the Ice Maker produces approximately
10 cubes of ice every two and a half hours.
Ice Maker
Water Filter
Water System Purge
11. TROUBLESHOOTING GUIDE
