21 / EN
Manual Espresso Machine / User Manual
7
Troubleshooting
Problem
Cause
Remedy
No crema.
Coffee old or too dry.
Use fresh coffee.
Coffee not pushed down firmly
enough. Water pushes through
the coffee too fast.
Tamp coffee grounds more firmly. Use a
finer grind.
Coffee too coarse.
Use a conical burr grinder to obtain a finer
and more consistent grind.
Coffee blend not suited to
espresso coffee.
Change brand of espresso.
No steam from the
frothing wand.
Tip of frothing wand (10) is
blocked.
See chapter 8b, “Cleaning the Frothing
Wand”. If frothing wand (10) is clear of
dried milk deposits, but no steam comes
out of the frothing wand, then decalcify
the frothing wand as described in chapter
8c. If the appliance is still blocked, call
Customer Service, see chapter 11.
Not enough froth
when frothing milk.
Milk not fresh.
Use fresh milk.
Milk not suitable.
Use lower fat content dairy milk. Non-dairy
milk won’t froth as
well.
Milk was too warm from the
start.
Use milk straight from the refrigerator
(34°F).
Not enough milk to froth.
Use more cold milk.
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