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Job Aid: Replacing the hard drive on the Avaya S8510 server

34 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server

Additional information

The following Avaya S8510 document might be helpful:

•

Installing the Avaya S8510 Server and its Components

 (03-602918)

Replacing either hard drive in the S8510 server

The following steps are required to successfully replace either hard drive in the S8510 server:

•

Back up the system

•

Remove the front bezel from the S8510 server

•

Identify the defective drive

•

Remove the defective hard drive from the S8510 server

•

Install the replacement drive in the S8510 server

•

Replace the front bezel

•

Monitor the drive rebuild

•

Return the defective equipment

Back up the system

!

CAUTION:

CAUTION:

This hard drive replacement procedure can destroy data stored on the hard drive. 
Before replacing either hard drive, perform a server data backup if server access 
is possible.

To back up the data on the S8510 Server:

1. Connect your laptop to the server’s service port using the crossover cable.

2. At a browser on your laptop log in to the Maintenance Web Pages (192.11.13.6).

Note:

Note:

You might need to clear the ARP cache on your laptop (issue the 

arp -d 

192.11.13.6

 command from the laptop’s command line) before you connect to 

the Maintenance Web Pages.

3. At the Maintenance Web Pages select 

Data Backup / Restore > Backup Now

.

The 

Backup Now

 page displays.

Содержание S8510

Страница 1: ...Job Aids for Field Replacements FRUs for the Avaya S8510 Server 03 602953 Issue 1 June 2008...

Страница 2: ...xtent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya doe...

Страница 3: ...Communication Manager 20 Set TELNET parameters 20 Install the software 21 Verify the software version 22 Set the time date and time zone 22 Copy files to the server 22 Download optional language files...

Страница 4: ...information 43 Replacing the dual NIC in the S8510 server 44 Record Ethernet interface settings 44 Back up data 45 Power down the server 45 Label and disconnect cabling 47 Remove the S8510 server fro...

Страница 5: ...ver 66 Power down the server 66 Label and disconnect cabling 67 Remove the S8510 server from the rack 68 Remove the cover of the S8510 server 70 Remove the defective SAMP from the S8510 server 71 Inst...

Страница 6: ...stall the replacement modem 79 Return the defective equipment 80 Job Aid Replacing the S8510 Compact Flash reader and card 81 Required equipment 81 Remove the defective card drive 81 Replace the card...

Страница 7: ...Processor SAMP see Remove the SAMP from the defective S8510 server on page 16 Network interface card NIC see Remove the dual NIC from the S8510 server on page 17 If either of these components are ser...

Страница 8: ...the replacement procedure please leave the server s front bezel as you found it Required information Server configuration information Server host name Subnet mask IP addresses of the server and defau...

Страница 9: ...URL is http rfa avaya com Replacing the S8510 server Back up data To back up the data on the S8510 Server 1 Connect your laptop to the server s service port using the crossover cable 2 At a browser on...

Страница 10: ...sful Power down the server Shutdown the S8510 server using either the Maintenance Web Pages or the manual Shutdown button on the faceplate 1 On the Maintenance Web Pages select Server Shutdown Server...

Страница 11: ...rver 3 Label and disconnect the power cord from the SAMP at the back of the server 4 Label and disconnect the USB modem cable from the USB port on the SAMP at the back of the server 5 Label and discon...

Страница 12: ...lacements FRUs for the Avaya S8510 Server Remove the S8510 server from the rack To remove the S8510 server from the rack 1 Ensure that all cables are labeled and disconnected from the server 2 Loosen...

Страница 13: ...June 2008 13 Figure 2 Remove the S8510 server from the rack 3 Slide the server clear of the rails Note 2 in Figure 2 Figure notes 1 Loosen the captive screws 3 Release the rail lock 2 Slide the server...

Страница 14: ...rver complete this section Otherwise omit this section and continue with Install the replacement S8510 server in the rack on page 20 Remove the cover of the S8510 server CAUTION CAUTION Ensure that th...

Страница 15: ...the latch up to unlock Note 2 in Figure 3 3 Lift the cover back then straight up and set it aside Note 3 in Figure 3 Figure notes 1 Turn the latch release lock counter clockwise to the unlocked positi...

Страница 16: ...electrostatic discharge wear a wrist strap connected to an approved ground The SAMP card resides in a PCI expansion card riser at the rear of the S8510 server To remove the defective SAMP from the ri...

Страница 17: ...he motherboard Note 4 in Figure 4 2 Carefully grasp the SAMP by the outer edges and align it with the opening on the PCI expansion slot riser assembly Press the SAMP firmly into the expansion slot Not...

Страница 18: ...rver To install the dual NIC in the S8510 server 1 Carefully grasp the NIC by its edges and position it so that the card edge connector aligns with the expansion card slot on the PCI riser board Note...

Страница 19: ...oks on the sides Figure 6 Replacing the cover on the S8510 server 2 Slide the cover forward 3 Push the latch down to lock Note 2 in Figure 6 4 Rotate the latch release lock clockwise to secure the cov...

Страница 20: ...ck and secure into place with the captive screws on both sides of the server Install Communication Manager Set TELNET parameters The Microsoft TELNET application might be set to send a carriage return...

Страница 21: ...ver to reboot The installation utility displays Tip Tip To navigate the installation screens use the arrow keys to move to an option then press the space bar to select the option Press Enter to submit...

Страница 22: ...ect Server Server Date Time The Server Date Time window displays 2 Set the server time within five 5 minutes of the Network Timer Server NTS time date and time zone so that synchronization can occur C...

Страница 23: ...your laptop s CD ROM drive 2 At the Maintenance Web Pages select Miscellaneous Download Files 3 Select File s to download from the machine I m using to connect to the server 4 Browse to the laptop CD...

Страница 24: ...e 25 Otherwise complete this entire section Note Note You must have the host name subnet mask and IP addresses of the server and default gateway to complete this procedure To configure the network par...

Страница 25: ...address and connectivity to the server Restore backup data To restore backup data 1 At the Maintenance Web Pages select Data Backup Restore View Restore Data The View Restore Data page displays 2 Sel...

Страница 26: ...t activity In this case you might not be able to log in again with the craft login This problem can occur after you install the new server and restore translation and security files but before you ins...

Страница 27: ...for the account in the Login name field 6 Verify the following susers appears in the Primary group field prof18 appears in the Additional groups profile field prof18 is the code for the customer supe...

Страница 28: ...er login dadmin or other customer super user login must exist before you install an authentication file See Create a super user login on page 27 To install the Communication Manager license and authen...

Страница 29: ...connectivity 2 At the Maintenance Web Pages select Server Status Summary The Status Summary Page displays 3 Ensure the following Mode is Active Server Hardware is okay Processes is okay 4 At the Maint...

Страница 30: ...urvivable Processor LSP If the S8510 is not a LSP omit this section and continue with Final replacement tasks on page 31 Stop and start Communication Manager This synchronizes the main server s Commun...

Страница 31: ...k for Y in the Reg istered column Final replacement tasks Perform the following tasks to complete the server or hard drive replacement 1 At the Maintenance Web Pages select Server Status Summary and c...

Страница 32: ...hout any options and press Enter to verify that alarm origination is enabled 8 Logoff the system Return the defective equipment To return the defective S8510 server 1 Place the defective equipment in...

Страница 33: ...wer down the server to replace either drive However you cannot remove both drives at the same time Also do NOT remove the healthy active hard drive If you inadvertently remove the active hard drive yo...

Страница 34: ...e in the S8510 server Replace the front bezel Monitor the drive rebuild Return the defective equipment Back up the system CAUTION CAUTION This hard drive replacement procedure can destroy data stored...

Страница 35: ...Name Password Host Name Directory 6 Click Start Backup Wait for the message indicating that the backup was successful Remove the front bezel from the S8510 server CAUTION CAUTION Wear an antistatic wr...

Страница 36: ...he bezel and pull it away from the server 4 Set the bezel aside Identify the defective drive The following conditions warrant replacing a hard drive The server reports a hard drive alarm check server...

Страница 37: ...ective hard drive and proceed with Remove the defective hard drive from the S8510 server on page 38 Hard drive LEDs colors and flash patterns To use the hard drive LEDs to identify which hard drive is...

Страница 38: ...power down the server Re insert the active hard drive in its original slot If still installed remove the drive from the other slot mark it bad and set it aside Power up the server with only the health...

Страница 39: ...e carrier handle and unseating the drive pulling it out of its slot This allows the internal mechanism to park the read write heads so that the drive can be handled safely 3 Pull the hard drive out of...

Страница 40: ...the front bezel To replace the front bezel and cover on the S8510 server use Figure 7 Remove the front bezel from the Avaya S8510 server on page 36 in reverse order 1 Seat the right end of the bezel...

Страница 41: ...ailable RAID Disk Space 0 00 GB 0 bytes Hot Spare No Vendor ID DELL Product ID ST3250620NS Revision 3BKH3BKH Serial No 9QE6F1YT 9QE6F1YT Negotiated Speed Not Available Capable Speed Not Available Manu...

Страница 42: ...eport shows that the rebuilding of the replacement drive in bay 2 ID 0 0 1 is 3 complete Return the defective equipment To return the defective hard drive 1 Place the defective hard drive in the prote...

Страница 43: ...describes the procedures to replace a dual network interface card in the Avaya S8510 server Replacement materials and tools Verify that you have the following equipment and tools on site Dual NIC Card...

Страница 44: ...in the rack Check LED activity on the dual network interface card Configure the dual NIC Test connectivity to the network Return the defective equipment Record Ethernet interface settings Before repl...

Страница 45: ...nslations and Save ACP translations before backup Server and System Files Security Files 5 Select the Backup Method Local PC Card the USB connected Compact Flash reader card Tip Tip Backing up to the...

Страница 46: ...essing the power button on the front panel Note 1 in Figure 10 Note Note The system s Advanced Configuration and Power Interface ACPI is disabled meaning that power is cut off immediately after pressi...

Страница 47: ...nect the power cord from the SAMP at the back of the server 4 Label and disconnect the USB modem cable from the USB port on the SAMP at the back of the server 5 Label and disconnect the LAN connection...

Страница 48: ...Replacements FRUs for the Avaya S8510 Server Figure 11 Remove the S8510 server from the rack 3 Slide the server clear of the rails Note 2 in Figure 11 Figure notes 1 Loosen the captive screws 3 Releas...

Страница 49: ...e detached from the power supply ies and the SAMP To remove the cover from the S8510 server to access internal components 1 Use a 2 Phillips cross point screwdriver to rotate the latch release lock co...

Страница 50: ...S8510 server To remove the defective dual NIC from the S8510 server 1 Press the release latches on the PCI expansion card riser Note 1 in Figure 13 Figure 13 Removing and replacing the dual NIC in th...

Страница 51: ...server on page 50 2 Insert the card edge connector firmly into the PCI expansion card riser until the card is fully seated 3 Close the PCI expansion card riser latch Note 1 in Figure 13 Removing and...

Страница 52: ...ement S8510 server in the rack To install the replacement S8510 server back in its rack 1 Install the server onto the slide rails in the rack see Figure 11 Remove the S8510 server from the rack on pag...

Страница 53: ...ly into the rack and secure it into place using the captive screws on both sides of the server Check LED activity on the dual network interface card When the S8510 server is back in service 1 Check th...

Страница 54: ...nterface settings on page 44 6 If you need to change the mappings click on Continue The Configure Ethernet Interfaces page displays 7 Make any changes and click Change The status of the configuration...

Страница 55: ...ick OK where serveripaddress is the IP address of server 4 Verify that the ping was successful 5 If DNS is administered type ping servername and press Enter where servername is the host name of server...

Страница 56: ...Job Aid Replacing the Avaya S8510 dual network interface 56 Job Aids for Field Replacements FRUs for the Avaya S8510 Server...

Страница 57: ...r Before you begin Verify that you have the following on site S8510 Second Power Supply Material Code 700453871 Which power supply to remove If you are replacing the power supply in a server with only...

Страница 58: ...n the server manually Power down the server through the Web interface At the Web interface main menu for server 1 Select Shutdown Server with these options Check select Immediate Shutdown Uncheck dese...

Страница 59: ...electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power...

Страница 60: ...nstall the replacement the power supply WARNING WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the power supply until you install the power su...

Страница 61: ...nect the power cord to the power source 5 Be sure that the power supply LED is green Note 1 in Figure 17 Figure 17 S8510 power supply LEDs Return the defective equipment To return the defective power...

Страница 62: ...the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it To remove the defective power supply 1 Open the cable management arm if present to...

Страница 63: ...will return it to Avaya later Replace the power supply To replace the power supply WARNING WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the...

Страница 64: ...power cord anchor if present 3 Close the cable management arm if present 4 Connect the power cord to the power source 5 Be sure that the power supply LED is green Note 1 in Figure 18 S8510 power suppl...

Страница 65: ...d tools Verify that you have the following equipment and tools on site S8510 SAMP Board Material ID 700451198 Services laptop and crossover cable 2 Phillips cross point screwdriver Electrostatic wrist...

Страница 66: ...t S8510 server in the rack Update the SAMP firmware Ensure SAMP administration Return the defective equipment Power down the server Shutdown the S8510 server using either the Maintenance Web Pages or...

Страница 67: ...of the server 3 Label and disconnect the power cord from the SAMP at the back of the server 4 Label and disconnect the USB modem cable from the USB port on the SAMP at the back of the server 5 Label...

Страница 68: ...the Avaya S8510 Server Remove the S8510 server from the rack To remove the S8510 server from the rack 1 Ensure that all cables are labeled and disconnected from the server 2 Loosen the captive screws...

Страница 69: ...e server clear of the rails Note 2 in Figure 21 4 Release the rail lock by pushing the level in as you slide the server out of the rack Note 3 in Figure 21 Remove the S8510 server from the rack on pag...

Страница 70: ...to access internal components 1 Use a 2 Phillips cross point screwdriver to rotate the latch release lock counter clockwise to the unlocked position Note 1 in Figure 22 Figure 22 Removing the cover o...

Страница 71: ...e SAMP card before starting this procedure ELECTROSTATIC ALERT ELECTROSTATIC ALERT Take precautions against electrostatic discharge wear a wrist strap connected to an approved ground The SAMP card res...

Страница 72: ...the cable but will return it to Avaya with the SAMP 3 Remove the defective SAMP card by pulling it gently out of the expansion slot in the riser assembly Note 3 in Figure 23 4 Remove the ribbon cable...

Страница 73: ...2 CAUTION CAUTION Make sure the SAMP card is completely seated in the expansion slot before you apply power to the S8510 server Incomplete insertion might cause damage to the system board or to the SA...

Страница 74: ...replacement S8510 server back in its rack 1 Install the server onto the slide rails in the rack see Figure 21 Remove the S8510 server from the rack on page 69 2 Reconnect the Ethernet cable to the du...

Страница 75: ...r laptop 3 From the Maintenance Web Pages select Miscellaneous Download Files and press Enter The Download Files page displays 4 Select the File s to download from the machine I m using to connect to...

Страница 76: ...ment To return the defective SAMP and cable 1 Place the defective SAMP card and its cable in the protective packaging that accompanied the replacement SAMP 2 Return the SAMP cable to Avaya using the p...

Страница 77: ...ot interchangeable Required materials Verify that you have the following equipment on site SAMP Board power supply Material ID 700405012 Important Important Ensure that the replacement power supply is...

Страница 78: ...d of the new power supply to the SAMP power connector on the rear panel of the S8510 server 2 Connect the grounded 110 VAC plug to the new transformer 3 Connect the plug to the power source Return the...

Страница 79: ...aya S8510 server Required materials Verify that you have the following equipment on site USB modem Material ID 700405020 USB MODEM MT9234ZBA V 92 56K RHS External Modem MultiTech Material ID 700451172...

Страница 80: ...Avaya S8510 Server Return the defective equipment To return the defective USB modem 1 Place the defective USB modem in the protective packaging that accompanied the replacement equipment 2 Return the...

Страница 81: ...Aid contains the procedures to replace the Compact Flash reader and Flashcard used with the Avaya S8510 server Required equipment Verify that you have the following equipment Compact Flash Reader w Fl...

Страница 82: ...Do not re use the drive cable Replace the Compact Flash card To replace the Compact Flash card 1 Place the replacement card in the Compact Flash drive Figure notes 1 Power on indicator power button 5...

Страница 83: ...lays 3 Click on Format The system asks whether you want to format the PC card see Warning 4 Click on Yes to format the card Return the defective equipment To return the defective Compact Flash reader...

Страница 84: ...Job Aid Replacing the S8510 Compact Flash reader and card 84 Job Aids for Field Replacements FRUs for the Avaya S8510 Server...

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