Avaya Compact Contact Center V5, Руководство системного администратора

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System Administrator
System Administrator Page 9
Compact Contact Center V5 40DHB0002USDU Issue 2b (1st February 2005)
CCC User Access
Starting CCC User Access
CCC User Access is available on all Server and Client PCs. It allows storage of personal Call Center
View profiles and Wallboard settings.
Initially, on each PC, Administrators can log on by entering the following:
Name: Admin Password: NMYSBH
CAUTION: When you log on as Administrator for the first time, it is recommended that you change the
password . The new password must be recorded and kept in a secure place.
As an administrator you have the ability to change all set up screen and run the CCV Alarm Reporter
application.
You can also log on with any name and no password is required. As you are not logged on as an
administrator, CCV Alarm Reporter cannot be run and the following setup screens are not available.
•
WB Alarm Scripts
• Alarm WB Destination
• Alarm Settings
• Default Settings.
To log on using CCC User Access:
1. Double click on the CCC User Access Icon showing on the toolbar. If this is not
visible double click the same Icon on the desktop and then double click on the toolbar Icon (which
should now be visible).
2. A CCC User Access screen will be shown. For Administrator rights the User Name must be
Admin . A password box will appear. Enter the default password (NMYSBH) and the Update
button will become active. Click on it to update the user identification.
3. The new password must be recorded and kept in a secure place. To change the password,
click on the New Password button, enter your new password and confirm the change.
4. When you have logged on as either Administrator or Supervisor, the status will appear at the
bottom of the CCV task bar as follows: