Avaya Compact Contact Center V5, Руководство системного администратора

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System Administrator
System Administrator Page 11
Compact Contact Center V5 40DHB0002USDU Issue 2b (1st February 2005)
Viewing Delta Server
You need to ensure the Delta Server has established connection with the telephone system. Every time
the Server PC is switched on, the Delta Server starts up automatically. You can view the Delta Server,
by performing the following:-
1. Click the Start button on the Windows Taskbar.
2. Point to Programs | CCC .
3. Select Delta Server .
4. Click on Comms in the Toolbar Pane and the following screen appears:
The information on the screen is:
Comms Status : This indicates the status of the link between the Delta Server and the telephone
system. These are:
• Comms Restored : Indicates the connection between the Delta Server and the telephone system
is established.
• Init Comms : Indicates Delta Server is initializing and has established communication with the
telephone system (this happens every time you start the Delta Server).
• Comms Failure : Indicates communications link between the Delta Server and the telephone
system has been terminated.
The name and the IP Address of the IP Office are displayed when connection has been established.
If the Comms Status does not show Comms Restored, click on Apply and Refresh. The name and IP
Address of the IP Office will appear in the Connection window.
Toolbar Fields : The Event Viewer, Event Viewer Selector, Email notification, Log to File, SMDR,
Comms, etc. enable access to their display field menus.