Avaya Compact Contact Center V5, Руководство системного администратора

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System Administrator
System Administrator Page 65
Compact Contact Center V5 40DHB0002USDU Issue 2b (1st February 2005)
Index
A
Administering
Database ............................................................63
Administering ...........................................................63
Agents................................................................22, 23
Agents Available ......................................................24
Agents Located........................................................24
Archiver Maintenance Plan......................................40
B
Backup Wizard.........................................................48
C
Calls .........................................................................30
Changing
Server Connection..............................................37
Changing..................................................................37
Comms.....................................................................18
Complete Backup Tab .............................................43
Controlling
Jobs ....................................................................56
Controlling................................................................56
D
Data Files Tab..........................................................59
Database
Administering ......................................................63
Restoring ............................................................52
Database............................................................52, 63
Database Server Supervisor..............................40, 58
Delta Server
Launching ...........................................................11
Delta Server .............................................................11
Delta Server Introduction .........................................10
Disk Backup .............................................................63
Display Error Logs ...................................................54
E
Edit Schedule Screen ..............................................49
Email Notification .....................................................15
Event Viewer............................................................13
Event Viewer Selector .............................................14
F
File
Log......................................................................16
G
General ......................................................................5
General Tab .......................................................40, 58
Group .......................................................................28
Group Active ............................................................28
Groups Tab ..............................................................60
H
History......................................................................56
I
Integrity Check.........................................................63
Integrity Tab .............................................................42
Introduction ..........................................................5, 31
J
Jobs
Controlling...........................................................56
Viewing ...............................................................56
Jobs .........................................................................56
L
Launching
Delta Server........................................................11
Launching ................................................................11
License Info..............................................................26
Lines ..................................................................29, 30
Log
File ......................................................................16
Log ...........................................................................16
Logged Off ...............................................................23
M
Manual .......................................................................6
Manual Backups ......................................................50
Message Control......................................................19
Messages
Viewing ...............................................................55
Messages.................................................................55
O
Optimisation Tab......................................................41
Optimizations ...........................................................63
Options Tab .............................................................61
Overview ..................................................................63
P
PCA Target Times ...................................................20
Permissions Tab ......................................................62
Pilot Number ............................................................29
Properties.................................................................58
R
Recent SMDR Entries..............................................25
Reporting
Tab......................................................................45
Reporting .................................................................45
Restoring
Database ............................................................52
Restoring............................................................52, 63
S
Server Connection
Changing ............................................................37
Server Connection ...................................................37
Session Info .............................................................27
SMDR ......................................................................17
System Overview .......................................................7
T
Tab
Reporting ............................................................45
Tab...........................................................................45
Tape Backup............................................................63
Transaction Log Backup Tab...................................44
Transaction Log Tab................................................60
U
Use.............................................................................6
User Interface ..........................................................38
Users........................................................................21
V
Viewing
Jobs ....................................................................56
Messages ...........................................................55
Viewing ..............................................................55, 56