Avaya Compact Contact Center V5, Руководство системного администратора

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System Administrator
System Administrator Page 31
Compact Contact Center V5 40DHB0002USDU Issue 2b (1st February 2005)
Archiver
Archiver obtains and accumulates the information from the telephone system via the Delta Server. The
Delta Server resides on a Server PC, the name of which will have been defined during installation
(typically ARCHIVERSQL).
The information on the screen is as follows:
•
Status : Indicates the status of the Archiver.
• Started : Indicates the date and time Archiver was launched.
• Last Msg At : Indicates the last message received from the Delta Server.
• Received : Indicates the number of messages received from the Delta Server during this session.
• In Queue : Indicates the number of messages waiting to be stored in the database.
• Indexed : Indicates the number of messages that have been indexed.
• Rejected : Indicates the number of messages that were rejected by the Archiver because of
corruption or invalid message in the telephone system database. Rejected is incremented when
an SMDR is corrupted owing to external factors (e.g. cable breakage, or data corruption in the
database). This figure should never increment. If it does, it is advisable to check all cables,
network setting, names in the database, etc. Occasionally SQL problems can also cause an
increase in this number. If this occurs, check the System and/or SQL Events Log.
• Database Server : The name of the SQL server.
• Delta Server : The name of the delta server.
•
Metrics : Indicates the number of SMDR messages received by the Archiver.
• Activities : Indicates the number of Agent activity messages received by the Archiver. This figure
will be considerably higher than the Archiver Metrics figure.
• Call Flow : Indicates the number of Call Flow messages received by the Archiver. Call Flow
metrics are only available when configured in Voice Mail.