Avaya Compact Contact Center V5, Руководство системного администратора

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System Administrator
Page 10 System Administrator
40DHB0002USDU Issue 2b (1st February 2005) Compact Contact Center V5
Delta Server
Introduction
The Delta Server receives the IP Office call data via the LAN. The Delta Server is a component to which
all the CCC modules connect. It is able to support up to 80 simultaneous client connections (e.g. CBC,
CCV, etc.) and consists of software that ensures every activity on the telephone system is passed
through to these modules. An example of an activity could be that an agent has ‘logged on’ which would
clearly impact the real time Call Center View and the Wallboard Manager software.
The Delta Server additionally holds a model of the IP Office such that each time a new CCC module is
started it will synchronise itself with today’s data, thus ensuring consistency between clients irrespective
of when they were started.
The Delta Server application runs as a Windows Service.