Avaya Compact Contact Center V5, Руководство системного администратора

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Table of Contents
Introduction ................................................................................................................................ 5
General....................................................................................................................................................... 5
Use of this Manual...................................................................................................................................... 6
About this Manual .................................................................................................................................. 6
System Overview........................................................................................................................................ 7
CCC User Access....................................................................................................................... 9
Starting CCC User Access ......................................................................................................................... 9
Delta Server .............................................................................................................................. 10
Introduction............................................................................................................................................... 10
Viewing Delta Server ................................................................................................................................ 11
Tool Bar Pane........................................................................................................................................... 12
Introduction .......................................................................................................................................... 12
Event Viewer........................................................................................................................................ 13
Event Viewer Selector.......................................................................................................................... 14
Email Notification ................................................................................................................................. 15
Log to File ............................................................................................................................................ 16
SMDR .................................................................................................................................................. 17
Comms................................................................................................................................................. 18
Message Control.................................................................................................................................. 19
PCA Target Times ............................................................................................................................... 20
Users.................................................................................................................................................... 21
Users (Active) ...................................................................................................................................... 21
Agents.................................................................................................................................................. 22
Agents (Logged Off)............................................................................................................................. 23
Agents (Logged on) ............................................................................................................................. 23
Agents (Active)..................................................................................................................................... 23
Agents (Available)................................................................................................................................ 24
Agents (Located).................................................................................................................................. 24
Recent SMDR Entries.......................................................................................................................... 25
License Info.......................................................................................................................................... 26
Session Info ......................................................................................................................................... 27
Group ................................................................................................................................................... 28
Group Active ........................................................................................................................................ 28
Pilot Number ........................................................................................................................................ 29
Lines .................................................................................................................................................... 29
Lines (Active) ....................................................................................................................................... 30
Calls ..................................................................................................................................................... 30
Archiver................................................................................................................................................ 31
Reporting Admin Console....................................................................................................... 33
Launching Reporting Admin Console ....................................................................................................... 33
PBX Tab ................................................................................................................................................... 33
Database Tab ........................................................................................................................................... 34
CRM Tab .................................................................................................................................................. 35
Email Tab ................................................................................................................................................. 35
Service Tab .............................................................................................................................................. 36
Database Server Supervisor ................................................................................................... 37
Starting ..................................................................................................................................................... 37
Changing the Server Connection ............................................................................................................. 37
User Interface ........................................................................................................................................... 38
Options Pane ....................................................................................................................................... 38
Archiver Maintenance Plan....................................................................................................................... 40
General Tab ......................................................................................................................................... 40
Optimization Tab.................................................................................................................................. 41
Integrity Tab ......................................................................................................................................... 42