Avaya Compact Contact Center V5, Руководство системного администратора

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System Administrator
Page 20 System Administrator
40DHB0002USDU Issue 2b (1st February 2005) Compact Contact Center V5
PCA Target Times
Displays the setting used to calculate the PCA, e.g. the minimum time (in seconds) an agent is permitted
to leave a call ringing. You can alter these default times (default 45 seconds). The list of individual
agents are shown below any hunt groups that have been created.
When you have changed the time(s), click on Apply .