61
Appendix/Index
■ au IC-Card
The au IC-Card is lent to you by au. In case of loss or
damage, the card will be replaced at your expense. When
malfunction is suspected, or in case of theft or loss,
contact an au shop or PiPit.
■ After-sales service
If you are unsure about anything regarding after-sales
service, contact the Customer Service Center.
Services
Secure cell phone
support members
Free members
a
In-warranty repair
service
Feature: Repairs
covered by the
warranty is free of
charge.
Five-year warranty
service
Three-year warranty
service
b
Repair charge
discount service
Feature: Repair
charges are
discounted except
for malfunctions
due to water soak
or irreparable
damage.
Full refund (free of
charge)
5,250 yen (including
tax) charged to the
customer
c
Renewal service
after water soak/
irreparable damage
Feature: The
renewal fee is
discounted in case
of malfunctions due
to water soak or
irreparable damage.
5,250 yen (including
tax) charged to the
customer
10,500 yen
(including tax)
charged to the
customer
Services
Secure cell phone
support members
Free members
d
Loss relief service
A maximum of
18,900 yen
(including tax) is
discounted from the
purchase price.
A maximum of 6,300
yen (including tax) is
discounted from the
purchase price.
e
Free battery pack
service
A free battery
pack is offered for
continuous use of
the same au cell
phone for more than
one year (and three
years).
None
f
No-claim bonus
points
A 1,000-point bonus
is offered for one-
year continuous use
of the same au cell
phone without any
service claim.
None
Repair.charge.discount.service
◎ Repairs due to water soak and irreparable damage are not
covered by this service.
◎ Damages and malfunctions intentionally caused by the
customer as well as those due to modification (e.g. disassembly,
change of parts, painting, etc.) by the customer are not covered
by this service.
◎ You cannot receive a full refund for replacement of the outer
casing due to stains, scratches, paint removal, etc. on the outer
casing.
Renewal.service.after.water.soak/irreparable.damage
◎ Damages and malfunctions intentionally caused by the
customer as well as those due to modification (e.g. disassembly,
change of parts, painting, etc.) by the customer are not covered
by this service.
