18
Troubleshooting
This chapter addresses the main problems a user can experience when using the fusionTrack system.
18.1
Common problems
Problem
Suggested solution
All LEDs are off when switching on.
Check the power supply or use other
PoE
+ and
Ethernet cable combinations (see Section 3.2.2).
The device cannot be detected by
the software.
- Check the Ethernet cables;
- Check the Ethernet card settings;
- Check the fusionTrack device IP address is
the expected one (see Chapter 15)
The fusionTrack device is beeping
and the status LED is blinking in red.
Contact Atracsys (see Section 1.6).
18.1.1
Wrong or damaged cables
Poorer performances (degraded effective acquisition rate) are common if using 100BASE-T cables instead
of 1000BASE-T ones. The user should check that the used cables are intact: a 1000BASE-T cable with
a broken wire pair might be detected as a 100BASE-T cable, leading to the same rate restrictions. Both
problems can be detected by looking at the RX / TX LEDs at the back of the device (see Section 3.2.3).
18.1.2
PoE+ problems
If the fusionTrack device seems to have problem receiving power from the power injector, refer to Sec-
tion 3.2.2 for troubleshooting.
18.1.3
FTK_WAR_SHOCK_DETECTED warning
If the
ftkGetLastFrame
function returns the
ftkError::FTK_WAR_SHOCK_DETECTED
warning, it means that
the fusionTrack has received a shock above the threshold. The fusionTrack is potentially decalibrated.
Depending on the fusionTrack device version, the shock sensor might be not available. Please contact
Atracsys for more information.
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