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Appendix
Troubleshooting
If other phones in your home are having the same problem,
contact your telephone service provider (charges may apply).
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this
service from your telephone service provider for this feature to
work on your phone.
The caller must be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must
use caller ID compatible equipment.
If you subscribe to high-speed Internet service (digital subscriber
line - DSL) through your telephone lines, you must install a DSL
filter between the telephone line cord and the telephone wall
jack. The filter prevents noise and caller ID problems caused by
DSL interference. Please contact your DSL service provider for
more information about DSL filters.
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features
from your telephone service provider. Caller ID features work
only if both you and the caller are in areas offering caller ID
service, and if both telephone service providers use compatible
equipment.
I subscribe to a nontraditional telephone service that uses my
computer to establish connections, and my telephone doesn’t
work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your
nontraditional telephone service.
Make sure to plug your USB telephone adapter into a dedicated
USB port on your computer. Do not plug it into a multiple port
USB hub (USB splitter) that is not powered.
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