Contacting Ascend Customer Service
Pipeline Start Here Guide
iii
Contacting Ascend Customer Service
You can request assistance or additional information by telephone, email, fax, or
modem, or over the Internet.
Obtaining Technical Assistance
If you need technical assistance, first gather the information that Ascend
Customer Service will need for diagnosing your problem. Then select the most
convenient method of contacting Ascend Customer Service.
Information you will need
Before contacting Ascend Customer Service, gather the following information:
•
Product name and model
•
Software and hardware options
•
Software version
•
Service Profile Identifiers (SPIDs) associated with your product
•
Your local telephone company’s switch type and operating mode, such as
AT&T 5ESS Custom or Northern Telecom National ISDN-1
•
Whether you are routing or bridging with your Ascend product
•
Type of computer you are using
•
Description of the problem
How to contact Ascend Customer Service
After you gather the necessary information, contact Ascend in one of the
following ways:
Telephone in the United States
800-ASCEND-4 (800-272-3634)
Telephone outside the United States
510-769-8027 (800-697-4772)
Austria/Germany/Switzerland
(+33) 492 96 5672
Benelux
(+33) 492 96 5674
