Chapter 2
4-1
Chapter 4
Troubleshooting
This chapter gives basic troubleshooting suggestions for dealing with
problems you may have when installing or using an Asanté EN/SC
Adapter. If you’re unable to solve a problem after reading this chap-
ter, please call Asanté Technical Support for assistance at 800-622-
7464 or 408-435-0706.
Checking the basics
If you have a problem accessing a network node, check the basic
requirements listed below:
AppleTalk is active in the Chooser.
❑
EtherTalk is selected in the Network Control Panel.
Make sure your are using the network EtherTalk version
(Phase 1 or Phase 2).
❑
AppleTalk zones are visible, when applicable.
❑
The SCSI chain and EN/SC adapter are correctly terminated.
❑
Cabling and connections are secure.
❑
The LEDs on the EN/SC indicate no problems.
Refer to Appendix A for information about the LEDs.
❑
The Asanté EtherTalk driver is installed on the start-up disk
(the EN/SC EtherTalk icon appears at restart or the EtherTalk
Alternate icon is visible in the Control Panel).
❑
