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Chapter 7

Support and other resources

Accessing Aruba Support

Aruba Support
Services

https://www.arubanetworks.com/support-
services/

Aruba Support Portal

https://asp.arubanetworks.com/

North America
telephone

1-800-943-4526 (US & Canada Toll-Free
Number)

+1-408-754-1200 (Primary - Toll Number)

+1-650-385-6582 (Backup - Toll Number -
Use only when all other numbers are not
working)

International
telephone

https://www.arubanetworks.com/support-
services/contact-support/

Be sure to collect the following information before contacting Support:

Technical support registration number (if applicable)

Product name, model or version, and serial number

Operating system name and version

Firmware version

Error messages

Product-specific reports and logs

Add-on products or components

Third-party products or components

Other websites that can be used to find information:

Airheads social forums and Knowledge
Base

https://community.arubanetworks.com/

Software licensing

https://lms.arubanetworks.com/

End-of-Life information

https://www.arubanetworks.com/support-services/end-of-life/

Aruba software and documentation

https://asp.arubanetworks.com/downloads

Accessing Updates

To download product updates:

Aruba 4100i Switch Series | Installation and Getting Started Guide

Содержание 4100i Series

Страница 1: ...Aruba 4100i Switch Series Installation and Getting Started Guide Part Number 5200 8236 Published July 2021 Edition 1...

Страница 2: ...rth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty Hewlett Packard Enterprise shall not be liable...

Страница 3: ...ot included 32 Installation Warnings 32 Installation Precautions and Guidelines 35 Grounding the switch 35 Installation Procedures for 12 port JL817A Switches 37 Prepare the Installation Site 38 Insta...

Страница 4: ...h LEDs 74 Checking Console Messages 74 Testing Switch to Device Network Communications 75 Testing End to End Networking Communications 75 Specifications 76 Physical 76 Electrical 77 Power Cords 78 Env...

Страница 5: ...accessory products Applicable Products n JL817A Aruba 4100i 12 port 1GbE 8 port Class 4 POE and 4 port Class 6 POE 2 port SFP DIN Mount Switch n JL818A Aruba 4100i 24 port 1GbE 20 port Class 4 POE an...

Страница 6: ...er supply options JL817A o Aruba 4000i POE 54VDC 240W 100 240VAC DIN Power Supply JL819A o Aruba 4000i POE 54VDC 480W 100 240VAC DIN Power Supply JL820A o Aruba 4000i POE 54VDC 240W 12 48VDC DIN Power...

Страница 7: ...3at and 802 3bt up to 60W n Support for many advanced features to enhance network performance For a description see the AOS CX guides for your switch n Ability to update the switch software To downloa...

Страница 8: ...uide 8 Figure 1 Front of all 4100i switches Label Description 1 Aruba 4100i 24 port 1GbE 20 port Class 4 POE and 4 port Class 6 POE 4 port SFP Switch JL818A 2 Aruba 4100i 12 port 1GbE 8 port Class 4 P...

Страница 9: ...m output terminal block 5 RJ 45 console port RJ 45 management console 6 USB auxiliary port USB Type A host port 7 LED Mode button Push to toggle the display modes of port LEDs n Activity Link Mode def...

Страница 10: ...10G SFP ports SFP ports supporting 100M 1G 10GbE transceivers 5 Class 6 PoE ports 802 3bt Class 6 PoE ports supporting up to 60W of power are labeled with a silver frame 1 4 6 Class 4 PoE ports 802 3a...

Страница 11: ...console port To use the USB C console port you must install the Windows USB device driver on the device that is connected to the USB mini console port and that is running Microsoft Windows With the Wi...

Страница 12: ...ch port negotiates the best connection that is the fastest line speed that both devices support and full duplex transmission if the attached device supports it and configures itself accordingly In all...

Страница 13: ...de for your switch and software release DC Power connectors JL817A only DC connection is supported for the JL817A through two connectors on the front panel of the switch The dual feed power supply pro...

Страница 14: ...h Series Installation and Getting Started Guide 14 For safe and reliable DC connection use wiring that is 14 AWG up to 2 meters Ensure that the wires are secured by tightening the captive screws Alarm...

Страница 15: ...or provides six alarm wire connections Alarm Specifications Input Dry contact Do not apply any voltage source Open or Closed state detect Dry Contact detection Output 1 0A 24 VDC or 0 5A 48VDC Max Pow...

Страница 16: ...ND Alarm input reference ground IN1 Alarm input 1 Alarms can be configured in the CLI Each alarm input can be configured as normally open or normally closed contact and can be used for environmental p...

Страница 17: ...des for 2x input alarm ports An external device like a door or a sensor could be connected to the switch which can be configured to trigger a syslog or SNMP These could also be forwarded to the relay...

Страница 18: ...Sensor Removing the configuring for an alarm on input port 1 switch config no alarm input IN1 Configuring an alarm on input port 1 with log and trap action switch config alarm input IN1 action log an...

Страница 19: ...or this command alarm alarm temperature power supply action LOG AND TRAP RELAY no alarm temperature power supply action LOG AND TRAP RELAY Description Configures global events to be forwarded to the o...

Страница 20: ...ay action switch config alarm power supply action relay Removing the configuration for the power supply event for the relay action switch config no alarm power supply action relay Command History Rele...

Страница 21: ...dification 10 08 Featured introduced Command Information Platforms Command context Authority 4100i Manager Administrators or local user group members with execution rights for this command show alarm...

Страница 22: ...e inactive true false Command History Release Modification 10 08 Featured introduced Command Information Platforms Command context Authority 4100i Manager Administrators or local user group members wi...

Страница 23: ...f the switch JL817A Item Label Description 1 Alarm 1 LED Alarm 1 LED to show alarm input 1 status 2 Alarm 2 LED Alarm 2 LED to show alarm input 2 status 3 Alarm OUT LED Alarm output LED to show alarm...

Страница 24: ...M 1G 10GbE transceivers 14 Switch port LEDs RJ45 Single LED per port to indicate Link and Mode JL818A Item Label Description 1 10G SFP port LEDs SFP ports supporting 100M 1G 10GbE transceivers 2 Switc...

Страница 25: ...during UBOOT SVOS and AOS CX Solid green Successfully initialized AOS CX Flashing amber Recoverable faults e g power supply fault Solid amber Critical faults e g exceeds temperature limit Snoring dimm...

Страница 26: ...rm Out LEDs LED Description Off Alarm output not configured Green Alarm output configured Slow flashing green Active input alarm event is forwarded to alarm output Slow flashing amber Active system al...

Страница 27: ...through small holes on the top of the front panel Use pointed objects such as unbent paper clips to push it To Accomplish this Do this This will happen Soft reset Press and release the Reset button Th...

Страница 28: ...E 240W AC DIN PSU n JL820A Aruba 4000i POE 480W AC DIN PSU n JL821A Aruba 4000i POE 240W DC DC DIN PSU The AC power supplies automatically adjust to any AC voltage it is powered on when an installed p...

Страница 29: ...Never insert or remove a power supply while the power cord or cable is connected Verify that power has been turned off and the cord or cable has been disconnected from the power supply before installa...

Страница 30: ...Aruba 4100i Switch Series Installation and Getting Started Guide 30 Figure 2 JL820A Aruba 4000i POE 480W AC DIN PSU Figure 3 JL821A Aruba 4000i POE 240W DC DC DIN PSU...

Страница 31: ...ur washers to be used together with M4 screws o Four wall anchors for wall mount o Eight countersunk head M4 screws to attach the mounting brackets to the switch o Four 5 8 inch number 12 24 screws to...

Страница 32: ...you have not already done so order an Aruba rack mount kit for use with your 4100i switch Rack mounting your Aruba 4100i switch is supported using these rack mount kits n JL822A Aruba 3U DIN to rack m...

Страница 33: ...that is connected to power lines remove all metallic wearables including rings necklaces and watches n For installation in a restricted access location Only trained and qualified personnel should be...

Страница 34: ...quipment cabinet wall mount airflow around the switch must be unrestricted To prevent overheating ensure 40LFM of airflow with the following minimum clearances o Top 6 0 inch 152 4 mm o Bottom 3 0 inc...

Страница 35: ...al with the rating limit for the circuit The maximum ampere ratings are printed on the device near the AC power connector JL818A or on the power supply JL817A n Avoid blocking any ventilation openings...

Страница 36: ...lable n When installing or replacing the unit the ground connection must always be made first and disconnected last n This equipment is intended to be grounded to comply with emission and immunity req...

Страница 37: ...erminal to the wire 5 Slide the ground screw through the terminal 6 Insert the ground screw into the functional ground screw opening on the front panel 7 Use a ratcheting torque screwdriver to tighten...

Страница 38: ...cabling To avoid personal injury or product damage review Installation Precautions and Guidelines on page 35 before starting the installation Installing the Power Supplies JL818A n The power supplies...

Страница 39: ...tact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available n Before working on equipment that is connected to power lines remove a...

Страница 40: ...the switch 40 o Vertical o Horizontal n JL820A can only be mounted vertically with the input terminal block on the left side n JL821A can only be mounted vertically with the input terminal block at t...

Страница 41: ...er distance between adjacent devices To mount the power supply 1 Tilt the rear of the unit upwards and hook the bracket onto the DIN rail 2 Slide the bottom of the switch forward until it clicks into...

Страница 42: ...Installing the switch 42 3 Unhook the unit from the DIN rail Connect and configure AC Power Supplies JL819A Item Description 1 3 pin AC input connector 2 DC OK LED...

Страница 43: ...3 DC OK LED 4 DC voltage adjustment potentiometer 5 DIN rail mounting bracket The terminal block connectors allow for easy and fast wiring Use appropriate copper cables recommended for your switch n...

Страница 44: ...xternal protection device is only required if the supplying branch has an ampacity greater than above 1 Identify the wire location for N L and PE 2 Using a wire stripping tool strip each of the wires...

Страница 45: ...for the power supply unit PSU ensure that the output voltage difference between the two units is kept at 0 90 1 00V for 54V supplies Measure output voltage of PSU 1 and PSU 2 If PSU 1 is the primary...

Страница 46: ...pen relay contact is available the relay closes when the output voltage is 90 of the programmed output voltage value 4 DC Input input voltage supply range is from 12 to 48 VDC 5 Display 2 digits LED d...

Страница 47: ...xiliary Connection n 1 VBUS 5V n 2 Data D n 3 Data D n 4 Not connected ID n 5 GND DC OK Dry contact n No n Com Wire connections 1 Using a wire stripping tool strip each of the solid 12 AWG wires leavi...

Страница 48: ...t n Side mount See Installation Precautions and Guidelines on page 35 before mounting your switch When mounted in an equipment cabinet airflow around the switch must be unrestricted To prevent overhea...

Страница 49: ...onto the DIN rail a Hook the top of the bracket onto the DIN rail b Pull the metal tab using a flathead screwdriver if needed then hook the bottom of the switch onto the rail 2 If needed install the o...

Страница 50: ...Installing the switch 50 1 Remove the Aruba cover on the side 2 Remove the screws that secure the DIN bracket at the rear...

Страница 51: ...allation and Getting Started Guide 51 3 Transfer the DIN bracket to the side and secure with the screws removed in the previous step Torque the screws to 7 kg cm 6 1 lb in 4 Snap the cover removed fro...

Страница 52: ...and reliable installation use the screws that are provided For JL817A JL819A JL820A JL821A If installing in an equipment cabinet wall ensure there is 6 inches of clearance from the top of the cabinet...

Страница 53: ...ion and shock condition an additional reinforcement fixture such as a tray or auxiliary support is needed to enhance the installation For more information about enhancement kits contact your rack cabi...

Страница 54: ...y applications This side enforcement bracket kit reinforces the mounting solution and supports the device mounted to the DIN rail This bracket is designed for constant or more severe vibration and sho...

Страница 55: ...s removed from step one Torque the screws down to 12 kg cm 10 4 lb in 3 Attach the switch to the DIN rail a Hook the top of the rear bracket onto the DIN rail b Pull the metal tab using a flathead scr...

Страница 56: ...Installing the switch 56 1 Attach the clip assembly to the T bracket and rail a Install the clip onto the bracket and rail from the top position b Push the clip up from the bottom to get a tight fit...

Страница 57: ...ion and Getting Started Guide 57 2 Using a T 20 torx screw driver secure the clip by first installing the inner two screws then the outer screws Torque the inner screws to 21 kg cm 18 2 lb in and the...

Страница 58: ...gure the PoE budget refer to the following CLI commands poe power poe power power in watts no poe power Description Configures the PoE power for the system Supported only in ruggedized platforms which...

Страница 59: ...alue switch config no poe power 350 Command History Release Modification 10 08 Featured introduced Command Information Platforms Command context Authority 4100i config Administrators or local user gro...

Страница 60: ...r 1Power Status Available 370 W Reserved 55 60 W Remaining 314 40 W Always on PoE Enabled 1 1 PoE Pwr Power Pre std Alloc PSE Pwr PD Pwr PoE Port PD Cls Type Port En Priority Detect Act Rsrvd Draw Sta...

Страница 61: ...present Showing sample output for power over ethernet port when physical interface is not present switch show power over ethernet 2 1 1 Interface 2 1 1 is not present Command History Release Modificat...

Страница 62: ...damage review Installation Precautions and Guidelines on page 35 before starting the installation Horizontal and Wall Mount Option The switch can be mounted on a wall or a horizontal surface To instal...

Страница 63: ...at least 3 inches at the top and 1 inch at the sides and rear For safe operation review the mounting precautions in Installation Precautions and Guidelines before mounting a switch To install the swit...

Страница 64: ...The switch is designed to be mounted in any EIA standard 19 inch telco rack or communication equipment cabinet using the rack mount bracket For safe operation please review the mounting precautions in...

Страница 65: ...s and do not reuse Use a Phillip s screwdriver and attach the mounting brackets to the switch with the included 8mm M4 screws The brackets can be attached in the front position front of switch port si...

Страница 66: ...e switch in any extended position Switch must be immediately secured with screws after installation For rack mounting do not physically stack equipment on top of another Ensure an air gap of at least...

Страница 67: ...tch For safe reliable installation only use the screws provided in the accessory kit to attach the mounting brackets to the switch 2 Attach the rack slides to the sides of the switch using eight count...

Страница 68: ...ull duplex Half duplex operation is not supported n Use of supported genuine Aruba transceivers is always recommended Non Aruba SFP SFP transceivers can be used in unsupported transceiver mode but no...

Страница 69: ...o the switch s RJ 45 or USB C console port Connect Network Cables Connect the network cables from the network devices or your patch panels to the RJ 45 port on the switch or to any transceivers you ha...

Страница 70: ...logy information for pinouts and correct cable wiring n Improper network topologies It is important to make sure you have a valid network topology Common topology faults include excessive cable length...

Страница 71: ...ED is off on amber but not both Flashing amber 3 On green On green follow PSU location On amber Flashing amber 4 On green On green follow PSU location On green Flashing amber 5 On green On green follo...

Страница 72: ...the DC output level of the PSU is within range If the condition persists the switch has failed Call your Aruba authorized network reseller or use the electronic support services from Aruba to get ass...

Страница 73: ...switch and the connected device are connected properly Verify the connected device and switch are both powered on and operating correctly Verify you have used the correct cable type for the connectio...

Страница 74: ...nection is indicating a good link to the switch If it is not the problem may be with the cabling between the devices or the connectors on the cable 9 System power rail failure or over under temperatur...

Страница 75: ...at sends IEEE 802 2 test packets to any device identified by its MAC address n Ping Test a network layer test used on IP networks that sends test packets to any device identified by its IP address The...

Страница 76: ...ort SFP DIN Mount Switch JL817A 160 mm 6 3 in 113 0 mm 4 45 in 162 9 mm 6 4 in 173 5 mm 6 8 in with DIN bracket 3 84 kg 8 46 lb Aruba 4100i 24 port 1GbE 20 port Class 4 POE and 4 port Class 6 POE 4 po...

Страница 77: ...0 kg 0 88 lbs Electrical Switch Model Switch to PSU Power supply Description PSU to source Maximum Current Frequency Range Voltage JL817A AWG 14 up to 2 meters JL821A Aruba 4000i POE 54VDC 240W 12 48V...

Страница 78: ...Power Cords JL818A Aruba includes the power cord intended for use with your Aruba switch and power supply Different countries regions may require different power cords For a list of the power cords th...

Страница 79: ...to 75 C 1m s 29 2 F to 167 F 200 LFM fan equipped enclosure Operating relative humidity 5 to 95 non condensing Non operating temperature 40 C to 85 C 40 F to 185 F up to 15000 ft Max operating altitud...

Страница 80: ...61000 6 1 EN 61000 6 2 EN 61009 6 4 IEC 61850 3 IEEE 1613 Surge protector and STP needed EN 50155 IEC 60571 EN 50121 4 Surge protector and STP needed EN 50121 3 2 Surge protector and STP needed NEMA T...

Страница 81: ...Laser Klasse 1 10 Gig LR IEEE 802 3ae 10GBASE LR EN IEC 60825 Class 1 Laser Product Laser Klasse 1 Battery Statements This switch uses a lithium battery Do not attempt to replace the battery A risk of...

Страница 82: ...ailure of the switch internal clock to keep the correct time across a reboot or power cycle If a battery failure occurs contact your authorized Aruba representative for assistance Batteries are not cu...

Страница 83: ...optic cables complying with the ITU T G 651 and ISO IEC 793 2 Type A1b or A1a standards respectively Single mode fiber 9 125 m core cladding diameter low metal content fiber optic cables complying wi...

Страница 84: ...itch and other end devices to the patch panels on your site The patch cables are frequently overlooked when testing cable and they must also comply with the cabling standards For Conducted and Radiate...

Страница 85: ...ing Support n Technical support registration number if applicable n Product name model or version and serial number n Operating system name and version n Firmware version n Error messages n Product sp...

Страница 86: ...nty information for your product go to https www arubanetworks com support services product warranties Regulatory Information To view the regulatory information for your product view the Safety and Co...

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