52
Troubleshooting
If the equipment fails to operate correctly, the table below suggests some
simple checks and corrective actions. If these steps fail to resolve the
problem, contact Arjo or an approved service agent.
Symptom
Possible Cause
Action
“Beeping” sound when
using the bed
Bed is operating from
the backup battery
Check the power supply cord is
plugged in and the electricity supply is
OK
Check fuse in mains plug (where fitted)
One or more bed functions
inoperative
Function(s) locked on
ACP
Unlock function(s) on ACP
Bed is difficult to
manoeuvre
Brake pedals in
“steer” position
Place brake pedals in the “free”
position
All indicators on ACP lit or
flashing
Duty cycle of
electrical system
exceeded
Refer to the section “Duty cycle
lockout” on page 38
Mattress platform cannot
be lowered
Height control
software error
Raise the mattress platform to
maximum height to reset software
Error code E300 is
displayed
Control button
pressed for more than
90 seconds
Remove pressure from control
buttons. If error code does not clear
call an Arjo approved service engineer
Mattress platform cannot
be lowered and error code
AES is displayed
Anti-Entrapment
system activated
Remove obstruction(s) from below the
mattress platform. If bed still cannot be
lowered, call an Arjo approved service
engineer
Error code E410
Service Error
Call an Arjo approved service
engineer
Alarm sounds when
patient moves on the bed
Movement detection
threshold set too low
Increase VariZone threshold setting
Errors in indicated patient
weight
Mattress platform
obstructed
Check the mattress platform is not
touching furniture, curtains, cables,
etc.
Check that weight has not been added
to the bed without using the auto-
compensation function.
Backrest does not lower
using the manual CPR
release handle
Insufficient patient
weight applied to the
backrest
Push the backrest down to initiate
lowering
Error code E001
Zero on battery power
Connect bed to mains supply and re-
initialise the weighing system - see
page 41
Error code E002
Auto Compensation
weight decrease more
than 100kg
Replace weight removed from bed
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