August 2012
L010796
40
Troubleshooting
Problem:
Can not establish communications with the DPE25611.
Possible Solutions:
1. Make sure the DPE25611 controller has power. Is the controller’s Green LED on?
2. Check RS232/RS485 connections.
3. Check for loose cable connection either on the DPE25611 controller or COM Port.
4. Was the software installed successfully?
5. Go to
S
etup│Co
m Port Settings
and verify COM Port settings.
6. Go to
S
etup│
Axis
and verify address settings are the same.
7. Click on
S
etup │
Connect
icon to communicate with the DPE25611 controller.
8. If problems still exist, contact Anaheim Automation Tech Support.
Problem:
There is no power to the DPE25611 controller.
Possible Solutions:
1. Is the DPE25611 controller connected to the appropriate power supply?
2. Check for any blown fuses in line with the DPE25611 controller.
3. If problems still exist, contact Anaheim Automation, Inc. Tech Support.
Problem:
My program won’t “Autostart”.
Possible Solutions:
1. Verify that the Autostart Function has been enabled.
2. Go to
S
etup│
Autostart Program
and Click on
Enable
.
3. If problems still exist, contact Anaheim Automation Tech Support.
Section 6: Troubleshooting
Anaheim Automation, Inc.
Tech Support:
4985 E Landon Drive
Anaheim, CA, 92807
Phone: (714) 992-6990
Fax: (714) 992-0471
www.anaheimautomation.com
July 2018