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Troubleshooting

N3000 Series User Manual

FIG. 65

Video Encrypted Screen

Displayed when Decoder....

Notes

• is receiving a stream from an Encoder it can not decrypt

Make sure the Decoder has the correct password for decrypting

the stream. To reset the password, go to the

Security

page on

both the Encoder and Decoder and click the

Reset

button. Refer

to the

Security Page

section on page 62 if you are not sure where

to find this setting.

Содержание AND NMX-DEC-N3232

Страница 1: ...INSTRUCTION MANUAL SVSI N3000 SERIES ENCODERS DECODERS WAN H 264 VIDEO OVER IP DIGITAL MEDIA DISTRIBUTION SWITCHING SOLUTION NMX ENC N3121 NMX DEC N3221 NMX ENC N3132 AND NMX DEC N3232...

Страница 2: ...outlet 10 PROTECT the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 11 ONLY USE attachments accessories spec...

Страница 3: ...tween the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for h...

Страница 4: ...IP Address Changes Affect Unit Control 18 Changing IP Addresses 19 Option 1 Assigning IP Addresses Individually using the Settings page 19 Option 2 Assigning IP Addresses to Multiple Units using CSV...

Страница 5: ...Options 47 Settings Page 48 Decoder Setup Section 49 Stream Settings 51 Advanced Settings 52 Time Settings 54 RS232 Settings 54 Network Setup Section 55 Status Section 56 Change Password Section 57 S...

Страница 6: ...allations Infrared IR emitter connection allows control of low cost IR only display devices Fast install with Phoenix connectors for power IR RS232 serial and analog audio interfaces Pass through DVI...

Страница 7: ...D Discovery Button 4 Power Status Indicators 10 1 12VDC Input not needed with PoE 2 Status Indicators 3 RJ45 Auto Sensing Gigabit Ethernet Switch Port PoE 4 1G SFP Port 5 IR Emitter Connection 6 RS232...

Страница 8: ...sensing gigabit Ethernet switch port Provides both the network connection and the power to the Encoders and Decoders P1 8 wire RJ45 female 10 100 1000 Mbps 10 100 1000Base T auto sensing gigabit Ether...

Страница 9: ...Introducing Your New N3000 Series Devices 9 N3000 Series User Manual Application Example...

Страница 10: ...n mind that the number of units supported in this configuration is limited by bandwidth total aggregate streams must be less than 1 Gb s NOTE PoE power is only supplied to the unit connected directly...

Страница 11: ...unting Wings Rack Mounting N3000 Series Stand Alone Units A Rack Shelf part number N9102 accommodates up to two stand alone N Series Encoders or Decoders side by side mix and match FIG 8 Rack Mounting...

Страница 12: ...input Phoenix connector to one of the cage s six 12VDC outputs 5 Repeat these steps until all cards are properly installed See Figure 10 FIG 10 Fully Populated Card Cage 6 For proper airflow cover any...

Страница 13: ...e network using SVSI equipment Alternatively many customers choose to deploy on physically separate networks in order to use low cost network appliances but keep video traffic separate from data and v...

Страница 14: ...t 14 N3000 Series User Manual 3 Double click the wired interface to your AV network and then click the Properties button 4 Scroll down in the list to the Internet Protocol Version 4 TCP IPv4 option Hi...

Страница 15: ...y use the AUDIO port for separate transmission of sound and turn HDMI Audio off on the Settings page to avoid video display issues Power is supplied via a PoE enabled switch or an external power suppl...

Страница 16: ...2V regulated power supply N9312 to the two pin terminal block plug connector labeled 12V 2A NOTE In order for the unit to receive PoE it must be connected to a switch or other equipment that has a PoE...

Страница 17: ...Login page is only displayed if N Able s stored username password does not match the unit s username password A default system will match 5 The Settings page is displayed see Figure 15 6 Change the S...

Страница 18: ...configured to 169 254 xxx xxx with a subnet mask of 255 255 0 0 When first connected to the network Auto IP checks the for available IP addresses in the 169 254 xxx xxx range and then makes an appropr...

Страница 19: ...V file back into N Able to assign those parameters to the appropriate devices Reboot the devices to activate the new settings This procedure can be used to configure multiple networked AV devices at t...

Страница 20: ...nstalling and Configuring Your AV Equipment 20 N3000 Series User Manual FIG 17 Encoder Connection to Source N3000 Encoder PoE Enabled Switch Network HDMI DVI I Cable Adapter model dependent Cat 5 Cabl...

Страница 21: ...eing transmitted out to the display device Seamless Switching The N3000 Series supports seamless switching capability if the scalers in the Encoders are all set to the same resolution and refresh rate...

Страница 22: ...dant power supplies Graphical presentation of video network connections Full configuration control assign fixed IP addresses for each SVSI component adjust variable bit rate for each video stream etc...

Страница 23: ...the GUI you can access all other main pages by clicking the links in the top navigation bar Figure 19 shows the navigation bar and provides hot links to the sections of this chapter which describe eac...

Страница 24: ...es for additional configuration options Refer to the following sections for detailed descriptions Encoder Setup Section on page 25 Stream Settings on page 28 Advanced Settings on page 30 Time Settings...

Страница 25: ...er Configuration Options 25 N3000 Series User Manual Encoder Setup Section The Encoder Setup section of the Settings page is shown in Figure 21 Options are described in Table 1 FIG 21 Encoder Setup Se...

Страница 26: ...eck box must be enabled for this to be applicable see Scaler above Live Local Select live video or locally stored images for transmission onto the network When video is not available it automatically...

Страница 27: ...to prevent the port from outputting multicast video traffic Particularly useful if you are connecting a non SVSI device to a port for network based control Disable P1 Completely disables the P1 port...

Страница 28: ...sec Selects the duration in seconds of the individual HTTP Live Streaming HLS files This setting only applies if Encoder Output Mode is set to HTTP live RTMP URL Specifies the content delivery servic...

Страница 29: ...nicast Dest IP field RTSP Multicast RTSP Disabled N A N A RTSP Unicast RTSP Enabled N A N A On the Decoder s Settings page under Stream Settings enter the Stream URL OR on the Encoder s Settings page...

Страница 30: ...ignal to both left and right channels This can help compensate when the source is providing a weak audio signal Does not affect digital audio Audio Gain Left Right Slide right to provide a POST ENCODE...

Страница 31: ...ry packets TTL Select the Time To Live TTL for the transmit audio and video streams Limits the lifespan of data on the transmit audio and video streams to improve performance DSCP Select the Different...

Страница 32: ...ings page shown in Figure 25 is displayed when you click the RS232 Settings link Options are described in Table 5 FIG 25 RS232 Settings TABLE 5 Settings Page RS232 Settings Option Description RS232 Ba...

Страница 33: ...ngs section of the Settings page is shown in Figure 26 This read only field provides you with the URL for use with third party decoders NOTE If the source is protected with HDCP or if the encryption i...

Страница 34: ...ls to receive an address from the DHCP server in time it will revert back to the AUTO IP Address 169 254 xxx xxx until the unit is rebooted IP address View the current IP address of the N3000 Encoder...

Страница 35: ...device is currently showing the port occupied by a control system or other device then other connections will be rejected However connection attempts from the same IP will override the current connect...

Страница 36: ...Software Section The Software section of the Settings page is shown in Figure 30 Options are described in Table 8 FIG 30 Software Section TABLE 8 Settings Page Software Section Option Description Ser...

Страница 37: ...Thru Enables looped output Enable HDMI Audio Determines if the unit will output audio over the HDMI connection Selecting Auto bases audio output on the settings of the connected source device YCbCr 4...

Страница 38: ...e 10 for option descriptions FIG 32 HostPlay Page TABLE 10 HostPlay Page Options Option Description Edit Playlist Select a playlist from the drop down menu to view edit the images currently used in th...

Страница 39: ...mage and audio files to the N3000 Encoder database You can also use the Fill field to customize the background color used behind HostPlay images that do not take up the entire screen Delete Images Del...

Страница 40: ...erformed when the Encoder powers on Visit our website for more details on Application Programming Interface API commands Video Cable Connected Event Create delete test events to be performed when the...

Страница 41: ...ice sending commands from the Serial page will always return a No Data message and fail to send the commands Serial Page TABLE 13 Serial Page Options Option Description Serial Code Create select seria...

Страница 42: ...pages to access the page shown in Figure 35 This page allows you to force HTTPS connections and set up a password for stream encryption To successfully display an encrypted Encoder stream on a Decoder...

Страница 43: ...LE 14 Record Page Options Option Description Command buttons Start Record button Click to begin recording to the USB device plugged into the front of the N3132 Encoder Stop Record Transfer File button...

Страница 44: ...ile Server Username Enter the username to use when validating the file transfer to the server The username applies to all modes Change Password Enter the password to use when validating the file trans...

Страница 45: ...y to the Encoder s HDMI OUT or DVI D OUTPUT port and click Set EDID to Pass thru The source will need to be disconnected while modifying EDID settings FIG 37 EDID Page TABLE 15 EDID Page Options Optio...

Страница 46: ...Logs Page NOTE For security reasons only use the Enable Maintenance Mode if instructed to by SVSI AMX Technical Support LLDP Page Click the LLDP link at the top of any of the main web pages to access...

Страница 47: ...ation Options section on page 23 you can access the GUI main pages by clicking the links in the top navigation bar Figure 40 shows the navigation bar and provides hot links to the sections of this cha...

Страница 48: ...nd also has links to other dialog boxes for additional configuration options Refer to the following sections for detailed descriptions Decoder Setup Section on page 49 Stream Settings on page 51 Advan...

Страница 49: ...ally Stream View edit the current transmit stream number To better understand this setting think of Decoders dialing up channels on a cable box rather than a traditional AV matrix Each Decoder can dia...

Страница 50: ...n at all times AUTO reads the EDID of the connected device to determine whether or not to send audio Stream Settings Refer to Stream Settings on page 51 for details on the options available from this...

Страница 51: ...om which the Decoder will receive the AV stream Supported formats include rtp udp rtsp http Support B Frames Enable if the stream has B frames to avoid jittery video Enabling this setting adds 100 ms...

Страница 52: ...enu is set to one of the local images In order to get input audio for LocalPlay On the Encoder s Settings page enable PCM audio On the Decoder s Settings page disable Audio Follows Video and set the A...

Страница 53: ...l secs Determine how often in seconds the unit transmits discovery packets IR Command Holdoff Set the delay between IR command portions The default setting is 25 ms IR commands are sent in two parts T...

Страница 54: ...ngs page shown in Figure 46 is displayed when you click the RS232 Settings link Options are described in Table 19 FIG 46 RS232 Settings TABLE 19 Settings Page RS232 Settings Option Description RS232 B...

Страница 55: ...When set to STATIC an IP address Netmask and Gateway address must be manually entered Using DHCP is generally not recommended If the device is set to DHCP and fails to receive an address from the DHCP...

Страница 56: ...ever connection attempts from the same IP will override the current connection Port 50002 Source IP Shows the IP address of the currently connected device or displays Disconnected if no connection exi...

Страница 57: ...ns are described in Table 22 FIG 50 Software Section TABLE 22 Settings Page Software Section Option Description Serial Displays the serial number of the N3000 Decoder MAC Address Displays the MAC addr...

Страница 58: ...u to view edit the images currently used in the chosen image playlists If more than one image appears in the list a transition time can be set for each image see Image List below Save Click to save th...

Страница 59: ...mmands can be saved for future use and executed later The IR Code menu lists all saved IR commands See Table 25 for option descriptions FIG 52 IR Page TABLE 25 IR Page Options Option Description IR Co...

Страница 60: ...ormed when the Decoder powers on Visit our website for more details on Application Programming Interface API commands Video Cable Connected Event Create delete test events to be performed when the Dec...

Страница 61: ...e sending commands from the Serial page will always return a No Data message and fail to send the commands FIG 54 Serial Page TABLE 27 Serial Page Options Option Description Serial Code Create select...

Страница 62: ...pages to access the page shown in Figure 55 This page allows you to force HTTPS connections and set up a password for stream encryption To successfully display an encrypted Encoder stream on a Decoder...

Страница 63: ...not retained during a system reboot FIG 56 Overlay Page TABLE 28 Overlay Page Options Option Description Choose Files button Click to browse to the png files you would like to upload to the N3000 Dec...

Страница 64: ...the sample screen The target icon represents the current placement Frame Interval Enter how long in milliseconds each image file should be displayed before the next file in the playlist appears Globa...

Страница 65: ...p down box Select what EDID information to display Pass thru Displays EDID information for the display connected to the Decoder s pass thru port Local Digital Analog Displays EDID information for the...

Страница 66: ...Logs Page NOTE For security reasons only use the Enable Maintenance Mode if instructed to by SVSI AMX Technical Support LLDP Page Click the LLDP link at the top of any of the main web pages to access...

Страница 67: ...s Scaler on Verify cabling is correct Copy Protected Content screen displays Contact SVSI technical support Black screen no screen displays Set Decoder to LocalPlay If the LocalPlay screen does not ap...

Страница 68: ...ing from Encoder to Decoder Contact your network administrator for assistance Serial port is not working as expected Verify the RS232 Settings on the Settings page Flush the serial port on the Setting...

Страница 69: ...ld signify a network communication issue Displayed when Decoder and Encoder Notes is set to view an Encoder stream on the network is being fed a video resolution that it does not support This screen c...

Страница 70: ...does NOT support Restricted Content i e the monitor is NOT HDCP compliant is transmitting HDCP protected content to the Decoder Once the Decoder detects that the monitor is not HDCP compliant this scr...

Страница 71: ...a stream from an Encoder it can not decrypt Make sure the Decoder has the correct password for decrypting the stream To reset the password go to the Security page on both the Encoder and Decoder and...

Страница 72: ...sponsibility for errors or omissions AMX also reserves the right to alter specifications without prior notice at any time The AMX Warranty and Return Policy and related documents can be viewed downloa...

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