Amphenol Kaye CTR-40, Руководство пользователя, Страница: 22 / 84

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3 Specifications and Environmental Conditions
serviced in this manner will be repaired, completely tested, and calibrated prior
to shipment.
When an instrument is returned to the factory, the customer must prepay the
freight charges. Amphenol Advanced Sensors will prepay freight charges for
the instrument's return via a comparable shipment method.
If Field Service is required under the warranty, the customer is responsible for
travel and living expenses incurred by the Field Service Representative.
3.3.3 After-Warranty Repairs
Customers are requested to discuss their problem with a Amphenol Advanced
Sensors Service Representative to insure a prompt assessment of their needs.
Frequently, a customer installed exchange part will solve the problem with
minimal inconvenience and expense.
Factory repairs can frequently be completed on a fixed price basis. A base ser-
vice fee plus labor and materials will be charged in lieu of the fixed repair price
upon customer request or if extensive repairs are required.
Customers are requested to obtain a return authorization number prior to re-
turning any instrument for service.
All instruments serviced at the factory will be repaired, updated, calibrated, and
completely tested prior to shipment.
3.3.4 Equipment Maintenance Agreements
An optional Equipment Maintenance Agreement provides an annual preventive
maintenance visit with certified recalibration, plus replacement parts through-
out the year. Contact the Customer Service Department at (814) 834-9140 for
details and prices. European customers contact the Customer Service Depart-
ment at +49 (0) 7231 14335 0.
3.3.5 Customer Support
Within 90 days of shipment from the factory, installation and initial configura-
tion assistance will be provided by a Customer Service Representative via
phone or FAX at no charge.
After 90 days from shipment, technical assistance or consultation will be lim-
ited to identification and resolution of instrument failures, unless a Customer
Support Agreement has been purchased.