Warranty and Service Policies
AQUATRAN 3/38 Operator’s Manual
C-4
Revision G
MOCON, Inc.
Part Number 032-847
Revision D
7500 Mendelssohn Avenue North
Minneapolis, MN 55428 USA
Telephone 763-493-6370
INTERNATIONAL SERVICE POLICY
MOCON
offers a complete range of service options to purchasers of MOCON instrumentation and systems.
♦♦♦SERVICE PERFORMED WITHIN THE WARRANTY PERIOD♦♦♦
LOCAL SERVICE (IF AVAILABLE)
A request may be made for your local representative to visit your facility. If a special trip to your location is required, you
will be billed for time, travel expenses, and parts. Once the representative arrives at your plant, parts (if covered by
warranty) are free of charge. Contact your representative for labor rates. If you are unsure of whether you have a local
representative, please contact MOCON and we will direct you to the location nearest you.
RETURN UNIT TO MOCON U.S.A.
If replacing the part appears to be beyond the local representative’s capability or if no local representative exists, the
customer may elect to ship the instrument back to the factory in Minneapolis, Minnesota, U.S.A., for repairs. In this case,
the Customer is responsible for round trip freight, insurance, and duties, with MOCON providing all labor and materials free
of charge, subject to warranty restrictions. Our Service Department will keep turnaround time to a minimum.
U.S.A. SERVICE PERSONNEL
When the malfunction is considered by MOCON to be an emergency, MOCON service personnel can be dispatched from
the U.S.A. to visit your facility and to correct the problem you are experiencing. The charges for this service include travel
expenses incurred and portal-to-portal travel time at prevailing labor rates. Labor and parts expended while on your
premises are free of charge, subject to warranty restrictions.
PART REPLACEMENT
If a local service representative is not available in country and if a defective part can be determined by the Customer’s
maintenance personnel, a free replacement part can be shipped collect to the customer for installation by the Customers
maintenance personnel.
♦♦♦SERVICE PERFORMED AFTER THE WARRANTY PERIOD♦♦♦
LOCAL SERVICE (IF AVAILABLE)
A request may be made for your local representative to visit your facility. If a special trip to your location is required, you
will be billed for time, travel expenses, and parts. If you are unsure if you have a local representative, please contact
MOCON and we will direct you to the location nearest you.
RETURN UNIT TO MOCON U.S.A.
If replacing the part appears to be beyond the local representative’s capability or if no local representative exists, the
Customer may elect to ship the instrument back to the factory in Minneapolis, Minnesota, U.S.A., for repairs. The
Customer is responsible for round trip freight, insurance and duties, and will be billed for parts and labor required to
accomplish the repair. If the required parts are in stock, turnaround time is minimal.
U.S.A. SERVICE PERSONNEL
When the malfunction is considered by MOCON to be an emergency, MOCON service personnel can be dispatched from
the U.S.A. to visit your facility and to correct the problem you are experiencing. The charges for this service include travel
expenses incurred, portal-to-portal travel time at prevailing labor rates, and parts expended.
PART REPLACEMENT
If a local service representative is not available in country and if a defective part can be determined by the customer’s maintenance
personnel, a replacement part can be shipped collect to the customer for installation by in-house maintenance personnel. Charges will
include the cost of the parts plus shipping.
MOCON IS A REGISTERED TRADEMARK OF MOCON, INC.
Copyright© 2021 MOCON, INC. All rights reserved.
