Altigen AltiWare OE 4.6, Руководство администратора

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Setting up Groups
8-20 AltiWare OE System Installation & Administration Manual
• User Data
Note:
For most phones, the number line can only display a number. If the
Number Line is set to Caller Name, DNIS Name, User Data or
IVR Data, the phone may display “Unknown” on the number line.
Alti-IP 600 Phone Display Notes
For the Alti-IP 600, the Name Line displays caller information under the
following conditions:
— If Name Line is set to Caller Name, it will display caller name. If
there is no name information, the number will be displayed.
— If Name Line is set to Caller Number, it will display the caller
number. If there is no number information, “Unknown” will be
displayed.
— If Name Line is set to DNIS Name, it will display DNIS name. If
there is no name information, the DNIS number will be displayed.
— If Name Line is set to DNIS Number, it will display the DNIS
number. If there is no number information, “Unknown” will be
displayed.
Setting up Groups
What is a Huntgroup?
The primary use of a huntgroup is similar to that of workgroups — when
the huntgroup extension is dialed, the system hunts for an available
member extension to which to route the call. You can use huntgroups for
various purposes, for example, in selecting a huntgroup as a System
Operator.
Huntgroups vs. Workgroups
As of Release 4.6 and higher, huntgroups differ from workgroups in that
huntgroups do not require special licensing (whereas workgroups require
Agent Seat Licenses to be available any time an agent logs in). Workgroups
also have more call handling options available.
AltiWare allows up to 32 groups to be configured and extensions can be
assigned to multiple groups. Both agents and non-agents, can be assigned
to huntgroups. Only agents can be assigned to workgroups.
There are three sets of Agent Configuration steps to set up groups: