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AltiAgent Manual 69
Co
nfigur
at
ion
• The types of messages to which you want to be alerted: none, urgent
voice messages only, or all voice messages.
• Schedule —during what hours you want to be alerted.
• How and where to notify you —select an option in the Message
Notification or Reminder Message by calling section. If you want to
use an outside number, use the drop-down list to select the trunk access
you want to use.
• Queue condition —if you want to be notified when the queue time is
longer than the number of seconds you specify and/or the calls in the
queue exceed the number you specify. You can be notified with the
appropriate information in a screen pop, an audio beep, or both. If you
don’t click
OK in the screen pop, the information it contains will be
updated when the threshold is crossed again. This setting applies to all
workgroups an agent belongs to. Check the
Enable Queue Alert
check box and specify your settings.
Voice Mail Groups (Distribution Lists)
You can set up voice mail (VM) groups ( distribution lists ) to forward
messages to multiple recipients at the same time. You can set up to 100
personal voice mail groups, each with up to 64 members. Group members
can be any extension or another voice mail group.
There are two types of voice mail groups you can use:
• System-based groups are set up in the AltiWare Administrator. You
can use but not edit these lists in AltiAgent.
• Personal groups are set up and modified in AltiAgent or in your
AltiGen voice mail system.