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AltiAgent Manual 65
Co
nfigur
at
ion
When ONA is active, the system dials the forwarding number(s) in
the order from Forwarding Number 1 through Forwarding Number 4.
Note that this number order does
not correspond to the Schedule
order—for example, Forwarding Number 2 is not used first during
Schedule Number 2.
Note: If your system administrator has not configured your extension to
require you to enter your extension password when answering an
ONA call, then a call forwarded via ONA that is picked up by a
voice mail box, fax machine, or answering machine will connect,
and will not try any subsequent Forwarding Numbers. Therefore,
if you want ONA to use such an option as a last resort, it should be
Forwarding Number 4.
You can set the ONA ring duration from 5 to 45 seconds using the Ring
drop-down lists. Default value is 20 seconds. The system will ring the ONA
target within the specified time limit. If the ring time exceeds 30 seconds,
the system will play a phrase every 15 seconds (playing time is included in
ring time).
Call Handling
Click the Call Handling tab in the Config window to configure incoming
call handling for your extension.