Altigen Alti-MSCRM 2.0, Руководство сервера и клиента

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Alti-MSCRM Manual 20
Incoming Call with Matched Data to be Logged
When the call is finished (either agent or caller hangs up), and IVR data
matches a case number (or contact /account number), an activity log will be
generated to the case (or contact/account number) and an Alti-MSCRM
Call Log window appears.
Figure 6. Matched Case, Alti-MSCRM Call Log
To save the log to the MSCRM database, click the Write Log button. This
opens a new window to show the results of the saved log.
Figure 7. Write Call Log Results window
Otherwise, use the Close button to exit the window.