Altigen Alti-MSCRM 2.0, Руководство сервера и клиента

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Alti-MSCRM Manual 31
Sample Answer Guider
The answer guider feature in Alti-MSCRM allows for a web page to be
popped that is intended as an agent answering guide or agent script. The
answer guider can be configured to pop to a workgroup agent to provide
key information—product information, current inventory levels, sales
script, etc.—while handling a customer call.
The answer guider feature can be configured as followed:
1. Create an agent script or an answering guide with your desired
information on a web page.
2. In the DNIS/Workgroup configuration page, enter the URL for this
web page in the Pop Page/Match entry field and select the checkbox..
Figure 23. URL for answer guide
3. Use the Virtual Directory Creation Wizard in IIS to create a virtual
directory for the answering script.
Figure 24. Virtual Directory Creation Wizard - Virtual Directory Alias