Altigen Alti-MSCRM 2.0, Руководство сервера и клиента

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Alti-MSCRM Manual 11
After Alti-MSCRM Client is launched, if AltiAgent is properly connected,
Alti-MSCRM Client will be indicated by a blue AltiGen logo in the
Windows task bar AND the Microsoft CRM window will pop up. A red
AltiGen logo indicates Alti-MSCRM Server is disconnected. A gray
AltiGen logo indicates Alti-MSCRM is not bound with AltiClient.
Figure 4. Windows task bar
IMPORTANT NOTE!
Alti-MSCRM Screen Pop requires Microsoft Business Solutions Customer
Relationship Management window to launch. If this window is not
launched, Alti-MSCRM Client will automatically launch this window. The
user SHOULD NOT close this window.
Microsoft Issues
Security Service
Microsoft CRM Security Service is required for Microsoft CRM to run.
Currently, the Microsoft CRM Security Service fails to start automatically
when Microsoft CRM Server and SQL Server are on the same machine.
To resolve:
1. Log in to your Microsoft CRM server as a Domain administrator.
2. At a CMD prompt (Start | Run | CMD) type:
cd Program
Files\Microsoft CRM\server\bin
3. Type
CrmSecurityService -r -s
. This will register Microsoft
CRM Security Service and make it dependent on SQL Server service
(MSSQLSERVER). Now that it is registered, launch the Services
snap-in from Start>Programs>Administrative Tools>Services and
start the Microsoft CRM Security Service.