Alfa Laval Contherm 6X11, Инструкция по эксплуатации

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3 Warranty and Product Support
3.1 Contherm™ Scraped Surface Heat Exchanger Warranty
Alfa Laval Inc. offers the following warranty on the materials, workmanship and equipment of the Contherm™ SSHE to the
original purchaser of the Contherm™.
1. Alfa Laval Inc. warrants to the original purchaser that all equipment manufactured by Alfa Laval Inc. Is free from defects in
material and workmanship.
2. A defect in a part should not condemn the entire machine.
3. Alfa Laval Inc. guarantees to repair or replace FOB (Freight on Board) point of shipment any such equipment found to be
defective, provided that written notice of the alleged defect is received by Alfa Laval Inc. within 90 days from the date
of shipment
4. The warranties set forth above are inapplicable to and exclude (i) any product, components or parts not manufactured by
us or covered by the warranty of another manufacturer, (ii) damage caused by accident or the negligence of you or any
third party, normal wear and tear, erosion, corrosion or by disasters such as fire, flood, wind and lightning, (iii) damage
caused by user failure to follow all installation and operation instructions or manuals or to provide normal maintenance, (iv)
damage caused by unauthorized or improper installation of attachments, repairs or modifications, (v) damage caused
by a product or component part which we did not design, manufacture, supply or repair, or (vi) any other abuse or
misuse by you or any third party.
3.1.1 Additional Warranties
Alfa Laval Inc. makes no additional warranties, expressed or implied, whether of merchantability or otherwise, other than that
stated in Section 3.1, Contherm
™
SSHE WARRANTY. The manufacturer shall not be responsible for any indirect, special or
consequential damages, nor any other claims arising out of the sale or use of its equipment beyond the remedy stated in
Section 3.1, Contherm
™
SSHE WARRANTY.
Warranty excludes all on-site unapproved equipment modifications, equipment supplied by others or failure to properly integrate
the Contherm into overall system related to external thermal expansion issues, pipe stresses, or other.
3.2 Product Support Services
Alfa Laval Inc. offers technical support through a worldwide network of personnel. These service representatives are available to
assist and support you upon request, and are often utilized in the following situations:
- During equipment installation
- For supervising the initial start-up
- For resolving problems that occur after start-up
- Training of customer staff
Within your equipment’s warranty period, all charges for service and parts attributed to defective material or workmanship will be
paid by Alfa Laval Inc. However, if the service call is necessary due to the improper operation or application of the equipment,
then the service call and the necessary parts will be charged to the account of the purchaser.
3.2.1 Returned Materials
Do not return any material or equipment until you have obtained a “returned material authorization” number from Alfa Laval
Inc. All materials and/or equipment returned for credit are subject to service and transportation charges. Securely package all
materials and/or equipment authorized for return to ensure their undamaged return. RMA items must be dealt with within 30
days of inspection report. Customer inactivity beyond 30 days may result in items being scrapped or storage fees being charged.
3.2.2 Damaged Shipments
Alfa Laval Inc. carefully packages its equipment to protect it from normal hazards that may occur during shipment. If our
equipment is damaged when it arrives, the consignee must immediately file a damage report with the carrier and forward a
copy of this claim to the Alfa Laval Inc., Newburyport, Massachusetts, USA facility.
3.2.3 Ordering Parts
When ordering parts or requesting information about service or installation, always provide us with the Model and Serial
Numbers of your Contherm
™
(s).
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