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Rush Service
At times, the buyer may desire to expedite a repair. Regardless of warranty or out-of-warranty status,
the buyer must issue a valid purchase order to cover the added rush service cost. Rush service is subject
to Aerotech's approval.
On-site Warranty Repair
If an Aerotech product cannot be made functional by telephone assistance or by sending and having the
customer install replacement parts, and cannot be returned to the Aerotech service center for repair, and
if Aerotech determines the problem could be warranty-related, then the following policy applies:
Aerotech will provide an on-site Field Service Representative in a reasonable amount of time,
provided that the customer issues a valid purchase order to Aerotech covering all transportation and
subsistence costs. For warranty field repairs, the customer will not be charged for the cost of labor
and material. If service is rendered at times other than normal work periods, then special rates
apply.
If during the on-site repair it is determined the problem is not warranty related, then the terms and
conditions stated in the following “On-Site Non-Warranty Repair” section apply.
On-site Non-Warranty Repair
If any Aerotech product cannot be made functional by telephone assistance or purchased replacement
parts, and cannot be returned to the Aerotech service center for repair, then the following field service
policy applies:
Aerotech will provide an on-site Field Service Representative in a reasonable amount of time,
provided that the customer issues a valid purchase order to Aerotech covering all transportation and
subsistence costs and the prevailing labor cost, including travel time, necessary to complete the
repair.
Service Locations
http://www.aerotech.com/contact-sales.aspx?mapState=showMap
USA, CANADA, MEXICO
Aerotech, Inc.
Global Headquarters
CHINA
Aerotech China
Full-Service Subsidiary
GERMANY
Aerotech Germany
Full-Service Subsidiary
TAIWAN
Aerotech Taiwan
Full-Service Subsidiary
UNITED KINGDOM
Aerotech United Kingdom
Full-Service Subsidiary
Appendix A: Warranty and Field Service
XC2 Hardware Manual
88
www.aerotech.com
Содержание Automation1 XC2
Страница 1: ...Revision 2 01 Automation1 XC2 PWM Digital Drive HARDWARE MANUAL...
Страница 6: ...Figure 4 4 Dual Axis PSO Cable Connection 81 List of Figures XC2 Hardware Manual 6 www aerotech com...
Страница 10: ...This page intentionally left blank EU Declaration of Conformity XC2 Hardware Manual 10 www aerotech com...
Страница 12: ...This page intentionally left blank Agency Approvals XC2 Hardware Manual 12 www aerotech com...
Страница 14: ...This page intentionally left blank Safety Procedures and Warnings XC2 Hardware Manual 14 www aerotech com...
Страница 16: ...This page intentionally left blank Installation Overview XC2 Hardware Manual 16 www aerotech com...
Страница 23: ...1 2 2 Dimensions Figure 1 3 Dimensions XC2 Hardware Manual 1 2 2 Dimensions www aerotech com 23...
Страница 24: ...Figure 1 4 Dimensions EB1 1 2 2 Dimensions XC2 Hardware Manual 24 www aerotech com...
Страница 74: ...Figure 3 11 Digital Outputs Schematic EB1 3 5 Digital Outputs EB1 XC2 Hardware Manual 74 www aerotech com...
Страница 76: ...This page intentionally left blank 3 5 Digital Outputs EB1 XC2 Hardware Manual 76 www aerotech com...
Страница 82: ...This page intentionally left blank 4 4 Dual PSO Adapter Cable XC2 Hardware Manual 82 www aerotech com...
Страница 86: ...This page intentionally left blank 5 2 Fuse Specifications XC2 Hardware Manual 86 www aerotech com...
Страница 90: ...This page intentionally left blank Appendix B Revision History XC2 Hardware Manual 90 www aerotech com...
Страница 96: ...Index XC2 Hardware Manual This page intentionally left blank 96 www aerotech com...