Document Q101, Revision W
(Printout Uncontrolled)
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Compliance engineering personnel are trained and supervised by experienced Compliance Department personnel while
performing tests until appropriately qualified. (CEN01)
ADTRAN has an Employee Education Assistance Program to encourage and support further education at all levels.
Training and Qualification opportunities are discussed during performance reviews. Employees may also recommend
training needs relative to their immediate assignments.
Associates are selected on the basis of education, training, and/or experience. All identified training needs or
requirements are defined either in an employee’s performance review or job training packet.
Infrastructure
ADTRAN management is responsible for ensuring that buildings, workspaces, associated utilities, process equipment
(both hardware and software), and supporting services (such as transport or communication) are sufficient to support
product conformity. Security is provided in critical areas; restoration plans have been developed and are periodically
assessed. (HRWI151, IT192, IT198, CBP01, IT Recovery Plan)
Work Environment
ADTRAN management determines and manages the work environment to ensure product conformity. Areas used for
handling, storage, and packaging of products shall be clean, safe, and organized.
7.0
PRODUCT REALIZATION
Planning of Product Realization
Product Management along with Design Engineering plan and develop the processes needed for product realization.
Requirements considered are the quality objectives for the product, processes, documents, resources specific to the
product, estimation of project factors, required verification, validation, monitoring, inspection, test activities, and
criteria for product acceptance. Product schedules are then developed and maintained by the Engineering Planners to
record and track product development. (GEN04.4, EN03)
Life Cycle Model
(Attachment 4)
ADTRAN maintains an integrated set of guidelines to cover the entire product life cycle from conception through end
of life. ADTRAN Work Instructions have been developed to control the planning of product sun setting. (GEN02.3,
GEN04.4, GEN05.5, GEN09.3, GEN09.7, GEN09.9, SL13, TS19, TS19.1)
New Product Introduction
New Product Engineering establishes Operations Production Introduction Teams (OPIT) to aid in the introduction of
new products and services per ADTRAN work instructions. ( GEN9.3, GEN9.7, GEN09.9, AM4.9-34)
Disaster Recovery
All documentation, quality records and other necessary documents are stored on the internal network servers.
ADTRAN maintains a documented Information Technology (IT) Recovery Plan. This plan is designed to provide
immediate response and subsequent recovery from any unplanned computing services interruption, such as loss of
utility services, building evacuation or catastrophic event such as a major fire
. (CBP01, IT Recovery Plan)
End of Life Planning
A documented procedure is maintained for the discontinuance, sun-setting of existing products. This procedure ensures
that manufacturing and service are notified prior to sun-setting and that actions are implemented to ensure support of
the product through warranty or contractual agreement. (
GEN04.9
, GEN05.12, SL13)
Configuration Management
ADTRAN controls and documents the configuration of all its products utilizing a defined process. Product
development and changes are recorded and controlled to assure defined requirements are completed prior to further
processing. (GEN4.1, GEN04.5, GEN05.4, GEN05.5, GEN05.12, EN05, EN06)
Customer Related Processes
The Sales and Marketing department along with Engineering determine and review the customer and product
requirements. All affected departments within ADTRAN review each non-standard contract and amendments to
