Document Q101, Revision W
(Printout Uncontrolled)
Page 11 of 23
Engineering Change Order (ECO). Any deviation to this process requires an approved Process Deviation Notice.
(AM4-9-1, EN05, GEN09.1, GEN09.2, GEN09.8)
Manufacturing processes are monitored utilizing suitable process parameters and product characteristics. Operators
and inspectors record the results of inspections and tests for analysis. (AM4.20-1, AM4.9-1, AM4.10-2, QA10.15)
Support Program
ADTRAN Technical Services has complete cooperation and coordination from and with the Engineering Design
department. Through the ADTRAN SPARTA system, customer issues are communicated with Design Engineering
and design changes developed from problem resolutions. (GEN14.1)
Service Resources
Complete resources for problem solving are available to the Technical Services function. Resources include a
simulation lab, state of the art test and measurement equipment, and training on new/current products, technologies,
and applications.
During delivery and installation, ADTRAN strives to minimize interference with its customer’s normal operation and
service.
Emergency Service
ADTRAN’s Technical Services is available through a toll-free 800 number 24 hours every day, including holidays.
When a problem cannot be resolved by telephone, engineers are dispatched to the problem site within the timeframe
requested by the customer. Overnight emergency loaner units can be provided as part of ADTRAN’s service.
Installation Plan
ADTRAN maintains an installation process. When required by contract or ADTRAN management, installation and
maintenance support shall be provided by trained ADTRAN or third party personnel in accordance with procedures
provided by ADTRAN. ADTRAN maintains documented results associated with the installation
.
(TS19)
Patching Procedures and Patch Documentation
Documented procedures are maintained for guidance in determining when patching is required, applying and verifying
the patch. When patching is required, the customer is provided with a statement of impact. (GEN4.4)
Replication and Virus Protection
ADTRAN maintains a work instruction for replication of software products. Following these procedures aids in virus
detection and removal from the software deliverable. (EN06, EN11)
Validation of Processes
Manufacturing processes are monitored utilizing suitable process parameters and product characteristics. Operators
and inspectors record the results of inspections and tests for analysis.
Criteria for operator qualification(s) have been established and documented, along with an employee skill list that is
utilized in determining work assignments.
Each time a significant change to a production process is made, Process Engineering ensures a critical examination of
the first unit(s) is performed.
Identification and Traceability
ADTRAN controls and documents the configuration of all its products utilizing a defined process. Product
development and changes are recorded and controlled to assure defined requirements are completed prior to further
processing. (GEN08.1)
Each assembly, subassembly, and component is assigned a unique number. Engineering creates Bills of Materials
and/or drawings for all assemblies and subassemblies. Printed circuit boards are identified with ADTRAN part
numbers. In addition, serial numbers are assigned to each unit in a work order. Serial number labels are attached
