Document Q101, Revision W
(Printout Uncontrolled)
Page 21 of 23
Top Management
Training
Sales/Marketing
Engineering
Purchasing
Operations
Establish Policy,
Objectives,
Management Review
Control Quality
System
Documentation
Establish/Improve
Quality System
Administer
Quality System
Resource
Management
Provide Resources
Qualify / train
W orkforce
Identify Product
Requirements
Review Product
Requirements
Plan/Implement
Purchase
Controls
Plan /Implement
Operation
Controls
Evaluate
Suppliers
Plan / Implement
Quality Controls
Manage Customer
Communications
Qualify/Select
Suppliers
Establish Maintain
Prod. I.D.
Verify
Purchased
Product
Plan/Implement
Design Control
Review Purchase
Documents
Control Customer
Property
Maintain
Product
Traceability
Preserve Product
Validate
Special
Processes
Monitor/Measure
Processes
Monitor /
Measure
Product
Monitor / Measure
Customer
Satisfaction
Measure Corporate
Performance
Evaluate Training
Effectiveness
Analyze Customer
Satisfaction Data
Analyze Product
Performance
Data
Analyze Supplier
Performance
Data
Evaluate
Operations
Control
Analyze
Product /
Nonconformit
y and
Supplier
Quality Data
Initiate Corrective Actions (to prevent recurrence of problems identified) and Preventive Actions (to prevent occurrence of potential problems) and Provide Summary Data & Trend Analysis
Results to Top Management (for Review and Quality Management System I
Measurement,
Analysis &
Improvement
Product Realization
Analyze Process / Product Quality
Data, Nonconformity & Internal
Audit Results
Management
Responsibility
Control Nonconformity
(Figure 3) ADTRAN QUALITY MANAGEMENT SYSTEM, 05-01-09
Global Quality
Ops QA
Control
Monitoring /
Measuring
Devices
Monitor /
Measure
Product
Conduct
Internal Quality
Audits
Design
Yes
No
Attachment III
05-01-09
