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5 Troubleshooting

118

Problems following initial system
installation

Problems that occur at initial system startup are usually caused by an
incorrect installation or configuration. Hardware failure is a less
frequent cause. If the problem you are experiencing is with a specific
software application, see "

There is problem with the application software

on page 124.

Содержание Altos G5350

Страница 1: ...Acer Altos G5350 Series User s Guide ...

Страница 2: ...umber and model number are recorded on the label affixed to your computer All correspondence concerning your unit should include the serial number model number and purchase information No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopy recording or otherwise without the prior written permission of Ac...

Страница 3: ...e at personal expense Class B equipment This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance wi...

Страница 4: ... is granted by the Federal Communications Commission to operate this server Use conditions This part complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice Canadian users This Class A Class B d...

Страница 5: ...arking label If you are not sure of the type of power available consult your dealer or local power company 7 Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord 8 If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere r...

Страница 6: ...e indicating a need for service 12 Replace the battery with the same type as the product s battery we recommend Use of another battery may present a risk of fire or explosion Refer battery replacement to a qualified service technician 13 Warning Batteries may explode if not handled properly Do not disassemble or dispose of them in fire Keep them away from children and dispose of used batteries pro...

Страница 7: ...ing on the system 27 Power on problems 29 Configuring the system OS 30 Server setup 31 Turning off the system 32 3 System upgrade 33 Installation precautions 35 ESD precautions 35 Preinstallation instructions 35 Post installation instructions 36 Opening the server 37 Removing the left side panel 37 Opening the bezel door 38 Removing the front bezel 38 Removing the HDD cage bay cover 39 Configuring...

Страница 8: ...ced 86 CPU Configuration 87 Memory Configuration 89 IDE Configuration 90 Floppy Configuration 94 Chipset Configuration 95 I O Device Configuration 97 PCI Configuration 99 USB Configuration 100 Server Management Configuration 101 Power 103 Boot 105 Boot Settings Configuration 106 Boot Device Priority 107 Security 109 To set a Supervisor User password 110 To change the Supervisor User password 110 T...

Страница 9: ...3 Appendix B Acer Altos G5350 rack installation guide 135 Setting up the system rack 137 System rack installation 139 Vertical mounting hole pattern 140 Installing the system into the rack 142 Appendix C SCSI RAID configuration 151 Configuring the SCSI SCSI RAID HBA 153 Using the SCSI HBA setup utility 153 Using the SCSI RAID HBA setup utility 153 Using the MegaRAID configuration utility 154 ...

Страница 10: ...x ...

Страница 11: ...1 System tour ...

Страница 12: ...stem loaded with a host of new and innovative features The system offers a new standard for flexible productivity ideal for multimedia processing intensive graphics applications general business applications email web service file clustering and print services ...

Страница 13: ...r DIMM slots per processor Single CPU supports memory capacity of 8 GB Dual CPU supports memory capacity of 16 GB Supports dual channel DDR memory per processor Media storage 3 5 inch 1 44 MB floppy drive Three 5 25 inch device bays supports DVD ROM DVD RW DVD combo drive 5 25 inch IDE CD ROM drive DAT72 tape drive AIT1 tape drive LTO 2 half height tape drive Additional media storage SCSI HDD cage...

Страница 14: ...tional Onboard National Semiconductor PC87435 management controller IPMI Intelligent Platform Management Interface 1 5 compliant PCI I O Six PCI bus slots with three separate bus segments Two 64 bit 100 MHz PCI X bus slots Two 64 bit 66 MHz PCI X bus slots Two 32 bit 33 MHz PCI bus slots Graphic interface ATI Rage XL chipset with 8MB SDRAM I O ports Front Two USB 1 1 ports Rear PS 2 keyboard and m...

Страница 15: ...64 edition Microsoft Windows Server 2003 Microsoft Windows 2000 Server SP4 Red Hat Enterprise Linux 4 0 Red Hat Enterprise Linux 4 0 X64 Novell NetWare 6 5 SUSE Linux Enterprise Server 9 0 SUSE Linux Enterprise Server 9 0 X86_64 Power supply 610 watts 1 1 redundant power supply optional ...

Страница 16: ...1 System tour 6 External and internal structure Front bezel No Component 1 Side panel release button 2 Security keylock 3 Front panel LED indicator 4 Bezel door ...

Страница 17: ...here is activity in the CD drive 3 CD ROM drive Disk drive for reading CD ROMs 4 Volume control Adjusts the volume of the CD drive 5 CD ROM drive Headphone Earphone port Connects to microphones or earphones 6 5 25 inch drive bays Two empty 5 25 inch drive bays allow installation of additional devices 7 Power indicator 1 Indicates AC power is present or system is turned on or off green ...

Страница 18: ...r 4 Indicates an active link on the LAN port green 11 Hot plug HDD power indicator 5 Indicates drive activity green 12 Four bay hot plug HDD cage Houses four hot swap SCSI drives 13 HDD cage bay For additional storage options Supports a four bay hot plug HDD cage 14 USB ports Connects to USB devices 15 Power button Press to turn on the system 1 2 3 4 5 For more information about the status of the ...

Страница 19: ...tive DIMM Amber Blinking Redundant fan failure Redundant power supply failure Non critical temperature and voltage failure Amber On Critical power supply failure Voltage power supply failure Critical temperature and voltage failure Off POST error NMI event Missing CPU or terminator HDD Green Blinking HDD activity Off No HDD activity Amber On HDD failure The HDD LED will light green when the four b...

Страница 20: ...Network link is not established 1 The Status LED is activated when the BMC controller is installed on the mainboard To purchase a BMC controller contact your local Acer representative or order directly from http www acer com HDD Status Green Amber Description HDD access Blinking HDD activity HDD failure On Internal HDD failure replace HDD HDD rebuild Blinking Blinking HDD rebuilding data LED Color...

Страница 21: ...e LEDs that will indicate its operating status Note Though the system supports two hot swap power supply module bays the system comes bundled with only a single power supply module You have the option to separately purchase an extra power supply module to provide the system with redundant power source 2 PS 2 mouse port Connects to a PS 2 mouse 3 PS 2 keyboard port Connects to a PS 2 keyboard ...

Страница 22: ...rt Connects to parallel devices 7 VGA monitor port Connects to monitors 8 Gigabit LAN ports 10 100 1000 Mbps Connects to network cables 9 Expansion slots For installing expansion cards 10 PCI slot lock lever Secures the PCI card to the system 11 Rear system fan Optimizes system airflow No Icon Component Description ...

Страница 23: ... power supply modules the system comes bundled with a single 610 watt power supply module only You have the option to purchase an extra power supply module to provide the system with a redundant pow er source 2 Rear system fan 3 Mainboard CPU and heat sink fan assembly 4 PCI bus slot 5 Four bay hot plug HDD cage ...

Страница 24: ...1 System tour 14 System boards Mainboard layout The mainboard becomes accessible once you open the system It should look like the figure shown below ...

Страница 25: ...ector 8 CPU2 CPU 2 socket 9 CPU FAN2 CPU fan 2 connector 10 ATX1 Power supply connector 11 PWR FAN1 Power fan 1 connector 12 DIMM 1 4 DIMM slots for CPU 1 13 DIMM 5 8 DIMM slots for CPU 2 14 CPU1 CPU 1 socket 15 CPU FAN1 CPU fan 1 connector 16 AMD 8131 chipset 17 JP4 PCI X 1 and 2 bus speed jumper 18 JP7 PCI X 3 and 4 bus speed jumper 19 AMD 8111 chipset 20 SCSI_CON1 SCSI module connector 21 CLR_C...

Страница 26: ...I_6 PCI slot 5 6 PCI 32 bit 33 MHz 32 JP3 VGA jumper enabled disabled 33 ATI Rage XL VGA chipset 34 WOL1 WOL Wake On LAN connector 35 PWR_FAN2 Power fan 2 connector 36 EM638325TS 6 chipset 37 PCI X_1 PCI X_4 PCI X slots 1 and 2 64 bit 100 MHz PCI X sslots 3 and 4 64 bit 66 MHz 38 BIOS Basic Input Output System chipset 39 Intel 82541Gl Gigabit chipset 40 IPMB2 IPMB 2 connector 41 IPMB1 IPMB 1 conne...

Страница 27: ...17 44 JP2 PCI X 1 and 2 bus speed jumper 45 SMBUS1 System Management Bus connector 46 WOM1 WOM Wake On Modem connector No Code Description ...

Страница 28: ...ovides a convenient interface between the SCSI or SATA drives and the mainboard SCSI backplane layout No Code Description 1 SCSI HDD connectors 2 I2 C bus interface connector 3 4 pin power cable connector 4 SAF TE ID SAF TE ID jumper Jumper setting 1 2 Close ID8 default 2 3 Open ID6 Front Rear ...

Страница 29: ...ED indicator jumper Jumper setting SHORT 1 2 Link LED on SHORT 2 3 Link LED dark 792D_ID1 792D_ID1 ADDR select jumper Close 1 2 5EH default Close 2 3 5AH 5 68 pin SCSI data cable connector No Code Description ...

Страница 30: ...t LED and Manufacturing function jumper 3 J1 BPB No jumper Jumper setting SHORT 1 2 1st BPB SHORT 2 3 2nd BPB J2 LED indicator Jumper setting SHORT 1 2 Link LED on SHORT 2 3 Link LED dark 792D_ID1 792D_ID1 ADDR select jumper Close 1 2 5EH default Close 2 3 5AH 4 SATA data cable connectors Front Rear ...

Страница 31: ...21 5 4 pin power cable connector 6 I2 C bus interface connector No Code Description ...

Страница 32: ...1 System tour 22 ...

Страница 33: ...2 System setup ...

Страница 34: ...This chapter gives you instructions on how to set up your system Procedures on how to connect peripherals are also explained ...

Страница 35: ...Stable surface free from vibration Well ventilated and away from sources of heat Secluded from electromagnetic fields produced by electrical devices such as air conditioners radio and TV transmitters etc Checking the package contents Check the following items from the package Acer Altos G5350 system Acer EasyBUILDTM Acer Altos G5350 accessory box System keys If any of the above items are damaged o...

Страница 36: ... peripherals Refer to the illustration below for specific connection instructions on the peripherals you want to connect to your system Note Consult the operating system manual for information on how to configure the network setup ...

Страница 37: ...on the system After making sure that you have properly set up the system and connected all the required cables you can now power on the system To power on the system 1 Open the bezel door 2 Press the power button ...

Страница 38: ...ng well or not Note If the system does not turn on or boot after pressing the power button go to the next section for the possible causes of the boot failure Aside from the POST messages you can determine if the system is in good condition by checking if the following occurred Power indicator on the front panel lights up green Num Lock Caps Lock and Scroll Lock indicators on the keyboard light up ...

Страница 39: ...r source and to the power cable socket No power comes from the grounded power outlet Have an electrician check your power outlet Loose or improperly connected internal power cables Check the internal cable connections If you are not confident to perform this step ask a qualified technician to assist you Warning Make sure all power cords are disconnected from the electrical outlet before performing...

Страница 40: ...dges to avoid smudges or fingerprints 4 Gently press the disc down to make sure that it is properly inserted Caution While pressing the disc be careful not to bend the disc tray Make sure that the disc is properly inserted before closing the disc tray Improper insertion may damage both the disc and the CD ROM drive 5 Gently press the drive Stop Eject button again to close the disc tray 6 The Acer ...

Страница 41: ...ers who want to convert a tower mounted system to rack model design To purchase a rack mount kit contact your local Acer representative or order directly from http www acer com The figure below shows the Altos G5350 server in a rack mount position For instructions on tower to rack configuration refer to Appendix B Acer Altos G5350 rack installation guide on page 135 ...

Страница 42: ...he Windows taskbar click on the Start button point to Shut Down select Shut down from the drop down window then click on OK You can then turn off all peripherals connected to your server If you cannot shut down the server press the power button for at least four seconds Quickly pressing the button may put the server in a Suspend mode only ...

Страница 43: ...3 System upgrade ...

Страница 44: ...This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system ...

Страница 45: ...ach it to a metal part of the server before handling components If a wrist strap is not available maintain contact with the server throughout any procedure requiring ESD protection Preinstallation instructions Always observe the following before you install any component 1 Turn off the system and all the peripherals connected to it 2 Unplug all cables from the power outlets 3 Place the system unit...

Страница 46: ...unless you are a qualified service technician Post installation instructions Observe the following after installing a server component 1 See to it that all components are installed according to the described step by step instructions 2 Reinstall any expansion board s or peripheral s that you have previously removed 3 Reinstall the chassis panels 4 Connect the necessary cables 5 Turn on the system ...

Страница 47: ... access to the system s internal components Refer to the following sections for instructions Removing the left side panel 1 Observe the ESD precautions and pre installation procedures described on page 35 2 Remove the bezel door and the bezel Refer to the preceding sections for detailed instructions 3 Remove the left side panel 1 Remove the two screws located at the end of the side panel 1 2 Press...

Страница 48: ...horized access To open the bezel door 1 Insert the key into the lock and turn it clockwise until it points to the unlock icon 2 Pull open the bezel door Removing the front bezel 1 Remove the left side panel See page 37 2 Slightly bend the plastic retention tabs to release the latches 1 3 Gently detach it from the chassis 2 ...

Страница 49: ...39 Removing the HDD cage bay cover 1 Open the bezel door 2 Detach the HDD cage bay cover from the front bezel Refer to the illustration below ...

Страница 50: ...e board The system comes bundled with only a single four bay SCSI or SATA HDD cage leaving one bay empty You have the option to purchase an extra cage to provide your system with massive storage capacity and scalability Contact your local Acer representative for more information Note Before installing a hot plug or easy swap SCSI or SATA HDD cage in your system make sure you install a SCSI or SATA...

Страница 51: ...1 Observe the ESD precautions and pre installation procedures described on page 35 2 Remove the HDD cage bay cover See page 39 3 Remove the screw that secures the cover to the empty HDD bay 1 then detach the cover 2 4 Install the hot plug cage ...

Страница 52: ... The cage is locked to the chassis with an audible click 2 Locate and attach the following cables clamped on the side of the chassis to their corresponding connectors on the SCSI backplane Important If a four bay hot plug SCSI HDD cage is already installed in the top HDD bay you must block the J1 jumper Set pins 1 and 2 to close 1 SCSI data cable ...

Страница 53: ... the chassis make sure to first remove all hard disks from their carriers For instructions see Installing an additional hard disk into the hot plug HDD cage carrier on page 53 6 Change the RAID configuration of your hard disk For details on how to change the RAID configuration of your hard disk go to Appendix C SCSI RAID configuration on page 151 ...

Страница 54: ...page 35 2 Remove the HDD cage bay cover See page 39 3 Remove the screw that secures the cover to the empty HDD bay then detach the cover 4 Install the easy swap cage 1 Hold the easy swap cage with both hands then slide the cage into the housing The cage is locked to the chassis with an audible click 2 Locate and attach the following cables to their corresponding connectors on the SCSI hard drive a...

Страница 55: ...ant When you are detaching the easy swap cage from the chassis make sure to first remove all cables attached to the hard disks 6 Change the RAID configuration of your hard disk For details on how to change the RAID configuration of your hard disk go to Appendix C SCSI RAID configuration on page 151 ...

Страница 56: ...e in your system make sure you install a SATA RAID controller 1 Observe the ESD precautions and pre installation procedures described on page 35 2 Remove the HDD cage bay cover See page 39 3 Remove the four screws that secure the cover of the empty HDD bay then detach the cover 4 Install the hot plug cage ...

Страница 57: ...ng connectors on the SATA RAID backplane mainboard and adapter 1 Attach the SATA data cable to the SATA HDD connector on the backplane 1 then connect the other end of the cable to the SATA connector on the SATA RAID controller Note SATA connectors on the controller are keyed Make sure the SATA data cables are properly connected to its corresponding connectors on the SATA RAID controller ...

Страница 58: ...led and removed in the following order SATA0 SATA1 SATA2 and SATA 3 6 Observe the post installation instructions described on page 36 Important When you are detaching the hot plug cage from the chassis make sure to first remove all hard disks from their carriers For instructions see Installing an additional hard disk into the hot plug HDD cage carrier on page 53 ...

Страница 59: ... internal HDD enclosure without a SATA backplane board 1 Observe the ESD precautions and pre installation procedures described on page 35 2 Remove the HDD cage bay cover See page 39 3 Remove the screw that secures the cover to the empty HDD bay then detach the cover 4 Install the easy swap cage ...

Страница 60: ...e cage into the housing The cage is locked to the chassis with an audible click 2 Locate and attach the power 1 and SATA 2 cables to their corresponding connectors on the SATA hard drive and SATA RAID controller 5 Observe the post installation instructions described on page 36 ...

Страница 61: ...e from the chassis make sure to first remove all cables attached to the hard disks 6 Change the RAID configuration of your hard disk For details on how to change the RAID configuration of your hard disk go to Appendix C SCSI RAID configuration on page 151 ...

Страница 62: ...s and pre installation procedures described on page 35 2 Disconnect the data and power cables from the backplane 3 Push the release slider all the way up to eject the hot plug HDD cage 1 4 Remove the cage from the HDD bay 2 5 Observe the post installation instructions described on page 36 ...

Страница 63: ...To purchase a hard disk carrier contact your local Acer representative or order directly from http www acer com Important You need not remove the four bay hot plug HDD cage from the chassis to install a hard disk into its carrier 1 Carefully pull out the hard disk carrier cover 1 ...

Страница 64: ...n secure it with the four screws that came with the hard disk carrier 2 3 Insert the new hard disk carrier into the cage with the lever still extended 1 4 Push the lever back until it clicks into place 2 Make sure that the drive is properly inserted before closing the lever ...

Страница 65: ...e the ESD precautions and pre installation procedures described on page 35 2 Disconnect the power and IDE cables from the old drive 3 Push the lever in the direction that points to the unlock icon 1 then pull the drive out of the chassis 2 ...

Страница 66: ...l a new 5 25 inch drive into the drive bay 1 then push the lever in the direction that points to the lock icon 2 5 Connect the power and IDE cables to the new drive 6 Observe the post installation instructions described on page 36 ...

Страница 67: ...ckup hard drive CD ROM drive or a tape drive These provide the system with additional storage capacity To install a 5 25 inch tape drive 1 Observe the ESD precautions and pre installation procedures described on page 35 2 Remove the two screws that secure the cover to the empty 5 25 inch drive bay 1 then detach the cover 2 ...

Страница 68: ...stall a tape drive into the drive bay 1 then push the lever in the direction that points to the lock icon 2 4 Connect the power and IDE cables to the tape drive 5 Observe the post installation instructions described on page 36 ...

Страница 69: ...em Important Before you install a new CPU make sure that you are using the same type of CPU s with identical stepping and running at the same frequency 1 Observe the ESD precautions and pre installation procedures described on page 35 2 Locate the CPU socket on the mainboard 3 Pull the CPU socket retainer lever to the fully open upright position 4 Remove the CPU from its protective packaging 5 Ali...

Страница 70: ...ound to the top of the CPU 8 Move the handle of the retaining clip slightly in a direction away from the heatsink 9 Align the heatsink fan assembly to the heatsink base 1 Note Make sure to install both sides of the retention clips 10 Secure the retaining clip to the tabs in the heatsink base by aligning the clip holes over the tabs 2 ...

Страница 71: ...ip back toward the heatsink base 3 12 Connect the CPU fan cable to the connector on the mainboard Refer to Mainboard layout on page 14 for the location of the CPU fan connector 13 Observe the post installation instructions described on page 36 ...

Страница 72: ...e heatsink becomes very hot when the system is on NEVER touch the heatsink with any metal or with your hands 2 Disconnect the CPU fan cable from the connector on the mainboard 3 Disengage the retaining clip from the heatsink base 1 4 Release the clips from the tab on the heatsink base 2 5 Pull the heatsink fan assembly away from the CPU 3 6 Place the heatsink fan assembly upside down on a flat sur...

Страница 73: ...e from both the heatsink fan assembly and CPU using an alcohol pad 7 To detach the CPU from its socket follow the steps below 1 Pull the CPU socket retainer lever to the fully open upright position 1 2 Pull out the CPU from the socket 2 ...

Страница 74: ...re using a single processor server you can install either a single DIMM into the DIMM 2 slot or a pair of identical modules into the DIMM 1 and 2 or DIMM 3 and 4 slots The DIMM 5 to DIMM 8 slots are supported when a second CPU is installed on the mainboard For instructions on how to install an additional CPU see To install the heatsink fan assembly and CPU on page 59 When you are using a dual proc...

Страница 75: ...uence listed below DIMM modules of the same type size and manufacturer must be installed in the same colored DIMM slots CPU 1 Populate DIMM slots 1 and 2 first followed by slots 3 and 4 CPU 2 Populate DIMM slots 5 and 6 first followed by slots 7 and 8 Note Refer to Mainboard layout on page 14 for the location of the DIMM slots for each processor ...

Страница 76: ... 512 MB 1 GB 2 GB 512 MB 512 MB 1 GB 1 GB 2 GB 2 GB 512 MB 512 MB 512 MB 512 MB 1 GB 1 GB 1 GB 1 GB 2 GB 2 GB 2 GB 2 GB CPU 1 CPU 2 DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 DIMM 7 DIMM 8 512 MB 1 GB 2 GB 512 MB 512 MB 1 GB 1 GB 2 GB 2 GB 512 MB 512 MB 512 MB 1 GB 1 GB 1 GB 2 GB 2 GB 2 GB 512 MB 512 MB 512 MB 512 MB 1 GB 1 GB 1 GB 1 GB 2 GB 2 GB 2 GB 2 GB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB ...

Страница 77: ... 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 1 GB 1 GB 1 GB 2 GB 1 GB 1 GB 1 GB 1 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB CPU 1 CPU 2 DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 DIMM 7 DIMM 8 ...

Страница 78: ...s and pre installation procedures described on page 35 2 Locate the DIMM slots on the mainboard Important Refer to DIMM population guidelines for important information about requirements for removing DIMM modules 3 Press the holding clips on both sides of the socket outward to release the DIMM 4 Gently pull the DIMM upward to remove it from the socket Note Place your forefingers on the top of the ...

Страница 79: ...n the mainboard 3 Open the clips on the socket 4 Align then insert the DIMM into the socket 5 Press the holding clips inward to lock the DIMM in place Note The DIMM slot is slotted to ensure proper installation If you insert a DIMM but it does not fit easily into the socket you may have inserted it incorrectly Reverse the orientation of the DIMM and insert it again 6 Observe the post installation ...

Страница 80: ... System upgrade 70 To reconfigure the system memory The system automatically detects the amount of memory installed Run the BIOS setup to view the new value for total system memory and make a note of it ...

Страница 81: ...cate an empty expansion slot on the mainboard Note The SCSI RAID controller shown below is for your reference only To purchase a SCSI RAID controller contact your local Acer representative or order directly from http www acer com 3 Press the slot release latch outward 1 4 Pull out the card bracket 2 5 Remove the expansion card from its protective packaging 6 Align the card in the empty slot 7 Inse...

Страница 82: ... the rear panel of the server 4 9 Observe the post installation instructions described on page 36 Note When you turn on the system the BIOS setup automatically detects and assigns resources to the new device applicable only to Plug and Play expansion cards ...

Страница 83: ...CSI modules To install a SCSI module 1 Observe the ESD precautions and pre installation procedures described on page 35 2 Locate the SCSI module connector on the mainboard 3 Remove the three screws on the mainboard 4 Align 1 the edges of the SCSI module to the connector then insert it 2 into the connector firmly and evenly ...

Страница 84: ... three screws you removed earlier 3 6 Observe the post installation instructions described on page 36 Note When you turn on the system the BIOS setup automatically detects and assigns resources to the new device applicable only to Plug and Play expansion cards ...

Страница 85: ...dule fails WARNING To reduce the risk of personal injury or damage to the equipment the installation of power supply modules should be referred to individuals who are qualified to service server systems and are trained to deal with equipment capable of generating hazardous energy levels WARNING To reduce the risk of personal injury from hot surfaces observe the thermal labels on each power supply ...

Страница 86: ...ring the cover of the empty power supply module bay then detach the cover 2 Hold the handle on front of the power supply module and press your thumb on the release latch Slide the power supply module into the empty bay until you feel resistance ...

Страница 87: ... Press the module handle to secure the power supply module to its bay 4 Verify that the power indicators on both the main power supply and on the newly installed redundant power supply are illuminated green ...

Страница 88: ...3 System upgrade 78 ...

Страница 89: ...4 BIOS setup ...

Страница 90: ...This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters ...

Страница 91: ...Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance When redefining the communication ports to prevent any conflicts When making changes to the Power Management configuration When changing the password or making other changes to the security setup BIOS setup loads the configuration values in a battery ba...

Страница 92: ...ty Exit The parameters on the screens shown in this User s Guide display default system values These values may not be the same as those in your system Note the following reminders when moving around the setup screen Use the Left and Right arrow keys to move to the next page or to return to the previous screen Use the Up and Down arrow keys to select an item Use the and keys to select an option No...

Страница 93: ... a submenu screen is available Press F1 for General Help on using the BIOS setup Press F10 to save changes and close the BIOS setup Press Esc to close the BIOS setup In the descriptive table following each of the screen illustrations settings in boldface are the default and suggested parameter settings ...

Страница 94: ...ou define the sytem s time and date settings The real time clock keeps the system date and time After setting the date and time you do not need to enter them every time you turn on the system As long as the internal battery remains good and connected the clock continues to keep the date and time accurately even when the power is off Parameter Description BIOS Date Date when the BIOS setup was crea...

Страница 95: ...onboard memory The memory size is automatically detected by BIOS during the POST If you install additional memory the system automatically adjusts this parameter to display the new memory size System Time Sets the time following the hour minute second format Valid values for hour minute and second are Hour 00 to 23 Minute 00 to 59 Second 00 to 59 System Date Sets the date following the weekday mon...

Страница 96: ...values that define how the system behaves on startup Warning Be cautious in setting parameter values in the Advanced menu as any incorrect value may cause the system to malfunction Press Enter to enter the submenu screen of the parameters shown in the screen below ...

Страница 97: ...he server Processor Speed The processor speed is the speed at which a microprocessor executes instructions Clock speeds are expressed in megahertz MHz with 1 MHz being equal to 1 million cycles per second The faster the clock the more instructions the CPU can execute per second CPU Socket1 Indicates a processor is currently installed in the CPU 1 socket Refer to Mainboard layout on page 14 for the...

Страница 98: ...tion of the CPU 2 socket CPU ID ID number of the CPU Level 1 Cache Total amount of first level cache mem ory or the internal fast accessed memory size i e the memory integrated into the CPU Level 2 Cache Total amount of the second level cache memory that comes with the CPU The available cache sizes are 256 and 512 KB Multiprocessor Spec Select a version of the multiprocessor specifications 1 4 1 1...

Страница 99: ...Memory Configuration The Memory Configuration submenu displays the type and size of DRAM installed in DIMM slots 1 2 3 4 5 6 7 and 8 The Not Installed setting indicates that there is no DDR DRAM installed ...

Страница 100: ...n Primary IDE Master Specifies the current configuration of the IDE device connected to the master port of the primary IDE channel Press Enter to access the Primary Master submenu Primary IDE Slave Specifies the current configuration of the the IDE device connected to the slave port of the primary IDE channel Press Enter to access the Primary Slave submenu ...

Страница 101: ...ster port of the secondary IDE channel Press Enter to access the Secondary Master submenu Secondary IDE Slave Specifies the current configuration of the IDE device connected to the slave port of the secondary IDE channel Press Enter to access the Secondary Slave submenu Parameter Description Option ...

Страница 102: ...let you select the IDE hard disk parameters that the system supports Parameter Description Option Type Drive type Auto None CD ROM ATAPI Removable IDE Removable User Multi Sector Transfers Selects the Multi Sector transfer mode 16 Sectors Disabled 2 Sectors 4 Sectors 8 Sectors ...

Страница 103: ...k performance Fast PIO 4 Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 FPIO 3 DMA 1 FPIO 4 DMA 2 Ultra DMA Mode Selects DMA Direct Memory Access mode Mode 6 Disabled Mode 0 Mode 1 Mode 2 Mode 3 Mode 4 Mode 5 SMART Device Monitoring Enables or disables the SMART Self Monitoring Analysis and Reporting Technology function of the internal hard disk If Auto is selected BIOS setup will enable the S M A R T ...

Страница 104: ...94 Floppy Configuration The Floppy Configuration submenu displays the type of floppy drive installed in the server Parameter Description Option Legacy Diskette A Floppy disk drive type 1 44 1 25 MB 3 5 inch Disabled ...

Страница 105: ...emory controller to group two DIMM banks into one large array If set to Auto each node with two identical DIMMs is set up to use bank interleave Auto Disabled Node Memory Interleave Node based interleaving causes the system to group even numbers of nodes into one large array If set to Auto and if all loaded nodes have the same amount of memory the system is setup to use node interleave Disabled Au...

Страница 106: ...4 BIOS setup 96 NMI Asset Enables or disables the PCI bus parity error support Enabled Disabled Parameter Description Option ...

Страница 107: ...abled allows you to configure the serial port settings When set to Auto allows the server s BIOS or OS to select a configuration When set to OS Controlled allows OS to control the serial port settings When set to Dis abled displays no configuration for the serial port Enabled Disabled Auto Base I O address IRQ Indicates the serial port 1 address and IRQ setting 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 ...

Страница 108: ... When set to Normal mode allows normal speed one way operation When Bi Directional allows normal speed operation in a two way mode EPP Enhanced Parallel Port allows bi directional parallel port operation at maximum speed ECP Extended Capabilities Port allows parallel port to operate in bi directional mode and at a speed higher than the maximum data transfer rate Output only Bi Directional EPP ECP ...

Страница 109: ...ou specify settings that are related to the onboard controllers Parameter Description Option Onboard NIC ROM Enables or disables the onboard LAN PXE function Disabled Enabled Onboard SCSI Device Enables or disables the onboard SCSI controller Enabled Disabled ...

Страница 110: ...ings for USB devices Parameter Description Option Onboard USB controller Enables or disables the onboard USB controller Enabled Disabled USB BIOS Legacy Support Enable this parameter when you intend to use a USB device in a Non Plug and Play operating system such as DOS Enabled Disabled ...

Страница 111: ...d monitor events that occur in the system eg system temperature changes fan stops etc Parameter Description System Product Name System s model name System Serial No System s serial number Baseboard ID System board s identification number Baseboard Serial No System board s serial number System UUID When this parameter is enabled only the the sys tem s healthy memory size is displayed during the POS...

Страница 112: ...Firmware Version Version of the BMC Baseboard Management Controller firmware SDR Version Version of the SRDR Spatial Data Repository firmware FRU Version Displays the field replacement unit information Parameter Description ...

Страница 113: ... management Yes No Resume on AC Power Loss Defines the power state to resume to after a system shutdown that is due to an interruption in AC power When set to Last State the system will return to the active power state prior to shutdown When set to Stay Off the system remains off after power shutdown When set to Stay On the system will be turned on from a power failure Last State Stay Off Power On...

Страница 114: ...ff the system automatically turns off when the power button is pressed for less than 4 seconds When set to 4 Sec Override the system enters the suspend mode when the power button is pressed for less than 4 seconds On Off Wake Sleep Parameter Description Option ...

Страница 115: ...oot menu allows you to set the drive priority during system bootup It also displays information about the installed storage devices Press Enter to enter the submenu screen of the parameters shown in the screen below ...

Страница 116: ...to boot faster by skipping some POST routine Enabled Disabled Boot Diagnostic Screen When this parameter is enabled it allows some OS such as Windows 95 98 to implement APM Advanced Power Management functions Disabled Enabled PS 2 Mouse Enable this parameter if you intend to use a mouse or trackball with a PS 2 interface Enabled Disabled NumLock Activates the Numeric Lock function upon booting Aut...

Страница 117: ...s the device from which the system will first attempt to boot up Press Enter to enter the Removable Devices submenu The Removable Devices submenu displays the type of removable devices installed in the system 2nd Boot Device Sets the device from which the system will attempt to boot up when the first attempt failed Press Enter to enter the CD ROM Devices submenu The CD ROM Devices submenu displays...

Страница 118: ...s failed Press Enter to enter the Hard Disk Drives submenu The Hard Disk Drives submenu lets you specify the devices that will be considered as the primary and secondary hard drives 4th Boot Device Sets the device from which the system will attempt to boot up when the first second and third attempts failed Parameter Description ...

Страница 119: ...s unauthorized access to the BIOS setup utility Clear User Password Secures your system against unauthorized use Once you set this password you have to type it whenever you boot the system User password is available only when a Supervisor password is set Clear Set Supervisor Password Press Enter to change the Supervisor password Set User Password Press Enter to change the User password ...

Страница 120: ...password 1 Use the up down keys to highlight either change password parameters Change Supervisor Password or Change User Password then press Enter 2 Type the original password then press Enter 3 Type a new password then press Enter 4 Retype the password to verify the first entry then press Enter again To remove the User password 1 Use the up down keys to highlight the Clear User Password parameter...

Страница 121: ...the current password then press Enter 3 Press Enter twice without entering anything in the new and confirm password fields After doing this the system automatically sets the User password parameter to Not Installed ...

Страница 122: ... Discarding Changes Discards changes made and close the BIOS setup Load Setup Defaults Loads the default settings for all BIOS setup parameters Setup Defaults are quite demanding in terms of resources consumption If you are using low speed mem ory chips or other kinds of low performance components and you choose to load these settings the system might not function properly Discard Changes Discards...

Страница 123: ...113 Save Changes Saves changes made in the BIOS setup Parameter Description ...

Страница 124: ...4 BIOS setup 114 ...

Страница 125: ...5 Troubleshooting ...

Страница 126: ...This chapter provides possible solutions for specific problems If you cannot correct the problem contact your local Acer representative or authorized dealer for assistance ...

Страница 127: ...stem using one of the methods below To do this Press Soft boot reset to clear the system memory and reload the operating system Ctrl Alt Del Cold boot reset Turn the system power off and then on This clears system memory restarts POST reloads the operating system and halts power to all peripherals Power off on ...

Страница 128: ...hat occur at initial system startup are usually caused by an incorrect installation or configuration Hardware failure is a less frequent cause If the problem you are experiencing is with a specific software application see There is problem with the application software on page 124 ...

Страница 129: ...n that comes with them If applicable ensure that there are no conflicts for example two add in boards sharing the same interrupt Are all peripheral devices installed correctly If the system has a hard disk drive is it properly formatted or configured Are all device drivers properly installed Are the configuration settings made in Setup correct Is the operating system properly loaded Refer to the o...

Страница 130: ...ted to the system Turn on the video monitor Set its brightness and contrast controls to at least two thirds of their maximum ranges see the documentation supplied with your video display monitor 4 If the operating system normally loads from the hard disk drive make sure there is no diskette in drive A and no CD ROM disk in the CD ROM drive 5 If the power LED does light attempt to boot from a flopp...

Страница 131: ...ap power supply module is propely installed Refer to Installing a power supply module on page 75 for instructions Make sure the power cable is connected correctly Make sure that the wall outlet has power Test it by plugging another device Remove all add in cares and see if the system boots If successful add the cards back in one at a time with a reboot between each addition Make sure the memory mo...

Страница 132: ...the power and signal cables are connected correctly Check that relevant switches and jumpers on the hard drive and SCSI or SATA backplane are set correctly CD drive activity indicator does not light Do the following Make sure the power and signal cables are properly installed Check that relevant switched and jumpers on the drive are set correctly Check that drive is properly configured Check that ...

Страница 133: ...y with the system requirements Make sure the memory modules have been populated according to the system requirements Make sure that they are installed in pairs Refer to DIMM population guidelines on page 65 Network status indicator does not light Do the following Check the cabling and network equipment to make sure that all cables are properly connected Reinstall the network drivers Try another po...

Страница 134: ... the software to see if the problem is with the copy you are using Make sure all cables are properly connected If other software runs correctly on the system contact your vendor about the defective software No characters appear on the screen Check the following Is the keyboard functioning Test it by turning the Num Lock function on and off to make sure the Num Lock light is functioning Is the vide...

Страница 135: ...ements If you are using an add in video controller board do the following 1 Verify that the video works using the onboard video controller 2 Verify that the video controller board is fully seated in the server board connector 3 Reboot the system for changes to take effect 4 If there are still no characters on the screen after you reboot the system and POST emits a beep code write down the beep cod...

Страница 136: ...5 Troubleshooting 126 ...

Страница 137: ...Appendix A System management utility ...

Страница 138: ...This appendix shows you how to install the ASM software package and gives information about the software program and utilities bundled with your server ...

Страница 139: ...allows you to spot errors or potential trouble spots in the network servers through a single management station For details go to page 131 RAID configuration Your system may be bundled with a SCSI RAID configuration utility This utility lets you change the RAID configuration of your hard disk For details go to page 133 ...

Страница 140: ...ers to be managed on the network The ASM Console is a Windows based monitoring station that communicates with the ASM Agents and can be installed on any agent s workstation on the network System requirements ASM requires TCP IP connectivity between the ASM Agent and the ASM Console ASM Agent Intel Pentium III 500 MHz or higher processor 128 MB of RAM SCSI IDE hard drive with at least 100 MB free h...

Страница 141: ...ctions to complete the installation For detailed instructions on installing ASM Agent refer to the ASM User s manual To launch the program on the Windows taskbar click on the Start button point to Programs select Acer Server Management Suite then click ASM Agent Installing ASM Console Follow the steps below 1 Log in to the target Windows based PC using the Administrator account 2 Insert the EasyBU...

Страница 142: ...Appendix A System management utility 132 To launch the program on the Windows taskbar click on the Start button point to Programs select Acer Server Management Suite then click ASM Console ...

Страница 143: ...lume of your hard disk Caution Using the RAID Configuration utility erases all data previously saved in the hard drives Make sure that you backup important files before starting the configuration process For detailed information on how to use the SCSI RAID configuration utility refer to Appendix C SCSI RAID configuration on page 151 ...

Страница 144: ...Appendix A System management utility 134 ...

Страница 145: ...Appendix B Acer Altos G5350 rack installation guide ...

Страница 146: ...This appendix shows you how to set up the Altos G5350 server in a rack mount configuration ...

Страница 147: ...ne or more systems are fully extended out of the rack assembly You must also consider the weight of any other devices installed in the rack assembly The equipment rack must be installed according to the manufacturer s instructions Main AC power disconnect You are responsible for installing an AC power disconnect for the entire rack unit This main disconnect must be readily accessible and it must b...

Страница 148: ...temperature Reduced airflow The amount of airflow required for the safe operation of the equipment should not be compromised when installing the system in a rack Mechanical loading Exercise care when mounting the system in a rack to avoid any accidents Circuit overloading Appropriate consideration should be given when connecting the supply circuit to the system to avoid any circuit overload The sy...

Страница 149: ...position A rack mount kit is available for customers who want to convert a tower mounted system to rack model design To purchase a rack mount kit contact your local Acer representative or order directly from http www acer com The figure below shows the Altos G5350 server in a rack mount position ...

Страница 150: ...oles with closer spacing to the center of the next pair is equivalent to 1U Note The unit of measurement used in this guide is U 1U 1 75 inches or 44 45 mm The total sum of the heights of all components in the rack measured in U cannot exceed the height of the rack For more information refer to the documentation that came with your system rack When installing components you must start your measure...

Страница 151: ...uring the inner mounting rails to the system Hex head 6 32 0 25 inch Securing the side handles to the server M4 x L8 M4 nut Securing the mounting brackets to the inner sliding piece M6 x L10 M6 cage nut Securing the cable arm to the rack Securing the component rail to the rack Securing the system components to the rack Supports the M6 metal screws for securing system components to the rack ...

Страница 152: ...ake sure that two or more people help in installing the server To install the system into a four post rack 1 Remove the foot stands from the server 1 Lay the server on its side on a flat stable surface 1 2 Remove the screws that hold the foot stands to the bottom of the chassis 2 Keep these for later use 3 Pull the stands from the server ...

Страница 153: ...e rackmount for maintenance purposes Each mounting rail consists of inner rail middle slide and fixed outer rail The fixed outer piece is screwed onto the rack bracket with a M4 x L8 metal screw and nut an inner rail is attached to the sides of the server with the 8 32 screws and an middle sliding piece controlled by a steel ball gearing movement 1 Extend the inner rail from the mounting rail unti...

Страница 154: ...s to the mounting shelf using the ten 8 32 screws see page 141 from the rack mount kit 2 Make sure the release latches are at the front of the mounting shelf 4 Install the server into the mounting shelf Caution To avoid personal injury care should be taken when pressing the inner rail release latches and sliding the component into the rack 1 Place the server on the mounting shelf 1 ...

Страница 155: ...ack brackets to the mounting rail until the six screw holes become visible 2 Secure the rack brackets to the mounting rails using the six M4 x L8 metal screws and nuts see page 141 from the rack mount kit Tighten the screws but leave them loose enough to allow length adjustment when installing the mounting rails to the rack 3 Attach the other rack brackets to the remaining mounting rail ...

Страница 156: ...41 into the rail 1 Insert the lower lip of the cage nut over the bottom of the opening at the back of a rail 2 With your fingers pinch the cage nut rack fastener and push in until the top lip locks into position 3 Repeat this process to install the other cage nuts in their appropriate locations ...

Страница 157: ...7 Install the mounting rails to the rack by using four M6 x L10 metal screws see page 141 for each mounting rail 8 Extend the middle sliding piece of each mounting rail forward until you hear a click sound ...

Страница 158: ...s the release latch on both sides of the mounting shelf 1 3 Slide the mounting shelf into the rack then push the mounting shelf into the rack until you hear a click sound 2 10 Attach the cable arm to the system The optional cable carm allows you to tie wrap all cables to and from the system As you slide the system in and out of the rack the cable arm collapses and extends keeping the cables untang...

Страница 159: ... the system using two M4 x L8 metal screws and nuts see page 141 2 Install two cage nuts into the rail to which the cable arm is to be attached 3 Extend the cable arm enough to attach it to the rail using two M6 x L10 metal screws see page 141 ...

Страница 160: ...nstallation guide 150 4 Insert the power peripheral and networking cables into their appropriate ports 1 Refer to Connecting peripherals on page 26 for detailed instructions 5 Bundle all cables to the cable arm using the cable clamps 2 ...

Страница 161: ...Appendix C SCSI RAID configuration ...

Страница 162: ...This appendix shows you how to create a RAID volume in your SCSI drives ...

Страница 163: ...n exit this menu 4 Select 53C1020 53C1030 then press Enter 5 Select Restore Defaults then press Enter 6 Press Esc then select Save changes then exit this menu Using the SCSI RAID HBA setup utility Creating a RAID 1 volume with a hot spare disk 1 In the LSI Logic MPT SCSI setup screen select 53C1020 53C1030 then press Enter 2 Select RAID Properties then press Enter 3 In the Array Disk field press t...

Страница 164: ...ume initialization After you create the RAID volume and saved the changes the disk controller will automatically initialize the RAID volume LSI Logic 53C1030 supports background initialization there s no need to wait for the initialization to complete Close the LSI Logic Configuration Utility after saving the changes Using the MegaRAID configuration utility Turn on the system When prompted press C...

Страница 165: ... for 2 disk drives is RAID 1 7 Select Accept to use the default setting then press Enter 8 Press Enter again to end the array configuration 9 Select YES to Save Configuration and press any key to return to the Configuration menu Assigning a hot spare disk 1 In the Configuration menu select Add View Configuration 2 Use the arrow keys to select a specific drive then press F4 to set the drive as a ho...

Страница 166: ...press any key to continue 6 Press Esc to return to the Management menu 7 To exit the utility and reboot the server follow the steps below a In the Management menu press Esc b Select YES c Press Ctrl Alt Del to reboot the server 8 Install an Operating System to the RAID array ...

Страница 167: ...ay hot plug HDD cage 40 installing cage 40 installing hard disk 53 removing cage 52 front bezel 6 front panel 7 LED indicators 9 H hot plug HDD LED indicators 10 hot swap power supply module installing 75 I installing cage easy swap SATA 40 SCSI 40 hot plug SATA 40 SCSI 40 internal components 13 M memory 64 installing 69 reconfiguring 70 removing 68 O opening the system 37 opening the bezel door 3...

Страница 168: ...rd layout 14 SATA board layout 20 SCSI backplane layout 18 system memory reconfiguring 70 system upgrade 33 ESD precautions 35 installation precautions 35 post installation instructions 36 preinstallation instructions 35 T troubleshooting 115 confirming loading of the OS 121 hardware diagnostic testing 120 problems 121 cannot eject CD tray 122 cannot read CD 123 CD drive no light 122 FDD LED no li...

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