9-18
41-001343-01 Rev 02, Release 3.2.2
Generating and Sending Support Information from the Aastra Web UI
Use the following procedure to generate and send Support Information files to the server.
Limitations
•
If sending the Support Information files to a folder on the server, then writing privileges
must be allowed for that folder.
•
If the Administrator password and username are configured in the Server.cfg file, a User can
retrieve that information after the Server.cfg file is loaded to the server.
•
TFTP does not report transmission failure if the destination server is down. In this case, the
Support Information files are not sent.
Aastra Web UI
1
Click on
Status-
>
System Information-> Support Information.
2
Note:
Press <
Upload
>. The phone immediately generates the applicable Support Information
files (server.cfg, local. cfg, and/or crash.cfg) and sends the files to the pre-defined server. The
message “
Files Sent
” displays.
Upload
Button
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