Troubleshooting Solutions
201
41-001451-00 REV00 – 07.2011
Contact your System Administrator for more information.
How do I change my user password?
You can change the user password from the IP phone UI or the Aastra Web UI.
For information about changing your password, see
on
.
Why does my phone display "Bad Encrypted Config"?
The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption
process has failed.
Report this error to your System Administrator.
IP Phone UI
1.
Press
on the phone to enter the Options List.
2.
Select
User Password
and press
Enter
.
3.
Enter the current user password and press
Enter.
4.
Enter the new user password and press
Enter.
5.
Re-enter the new user password and press
Enter.
A message, "
Password Changed
" displays on the screen.
Aastra Web UI
1.
Click on
Operation->User Password
.
2.
In the "
Current Password
" field, enter the current user password.
Note:
By default, the user name is “user” (not case sensitive) and the password field is left blank. If you have forgotten your
password, contact your System Administrator for assistance.
3.
In the "
New Password
" field, enter the new user password.
4.
In the "
Password Confirm
" field, enter the new user password again.
5.
Click
Save Settings
.