3D Systems, Inc.
8
TROUBLESHOOTING
PROJET 2500 SHUTDOWN
If you do not plan on operating the 3D printer system on a regular basis and want to shut it down for an extended period of time, power
off the touchscreen by selecting
Shutdown
in the
Tools
menu in the UI .
NOTE: It takes a substantial amount of time for the 3D printer system to warm up after a full shutdown/power off .
Power Outage
If you are present during a power outage, or discover the main power OFF, complete the following steps:
1 . Switch power OFF on 3D printer system’s rear panel so it does not automatically start when power is restored . This prevents
damage to the system due to power flickers and surges.
2 . When power is restored and stable, switch 3D printer system power ON from the rear panel .
3 .
If power outage occurs and is restored before anyone can take action, the printer will recover as follows:
4 . The 3D printer system advances through warming stages until reaching the required print temperatures . If printer was not printing
when power outage occurred, the top line on the LCD panel will display “Not Printing” and bottom line will display “Online/Menu?” .
The printer is ready to accept a print job .
5 . If printer was printing when the power outage occurred, the message will display “Power Off Recovery” after power is restored
and power has reached print temperatures . This safety feature prevents accessing an incomplete print until all print conditions are
satisfied. Once occurred, the job will end, the message will display “Done Remove Print” and the print platform will raise, and can
be removed; repeat print job if desired.
NOTE: If the 3D printer system is in Power Off Recovery, the print chamber will not be able to open until printer
completes recovery .
9
CUSTOMER SUPPORT
If you receive an unrecoverable error message, or if you need to contact us for another problem, you may contact our Customer Support
Hotline. Before you call Customer Support with a problem or question, please make sure that you have the following information:
•
The serial number of your ProJet 2500 (located on the rear panel) .
•
A brief description of the problem, including the exact error message .
•
When the problem occurred; for example, when you submitted a job, during the beginning or the end of a print, or after power
off recovery, etc .
CUSTOMER SUPPORT HOTLINE
Please contact your Customer Support Hotline at one of the following numbers:
•
In North America, call 1-800-793-3669
•
In Asia and the Pacific Rim, call +852 2923 5077
•
In Germany, call +49-6151-357 357
•
In the United Kingdom, call +44 1442 282665
•
In France, call (+33) 01 60 87 88 77
•
In Italy, call +49 (0) 6151 357 357
•
In Switzerland, call +41-26-439 95 90
•
In Japan, call (+81) 3 5451 1690
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Содержание ProJet 2500
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