130
V7122 GatewayUser Guide
To activate the Message Log:
1
In the
General Parameters
screen under
Advanced Parameters
submenu (accessed
from the
Protocol Management
menu), set the parameter ‘Debug Level’ to 5. This
parameter determines the Syslog logging level, in the range 0 to 5, where 5 is the
highest level.
2
Open the ‘Message Log’ screen (
Status & Diagnostics
menu >
Message Log
); the
‘Message Log’ screen is displayed and the Log is activated.
Figure 62
Message Log Screen
3
Select the messages, copy them and paste them into a text editor such as Notepad.
Send this
txt
file to our Technical Support for diagnosis and troubleshooting.
4
To clear the screen of messages, click on the submenu
Message Log
; the screen is
cleared and new messages begin appearing.
Do not keep the ‘Message Log’ screen minimized for a prolonged period as a
prolonged session may cause the gateway to overload. As long as the screen
is open (even if minimized), a session is in progress and messages are sent.
Closing the screen (and accessing another) stops the messages and
terminates the session.
Device Information
The Device Information screen displays specific hardware and software product information.
This information can help you to expedite any troubleshooting process. Capture the screen
and email it to ‘our’ Technical Support personnel to ensure quick diagnosis and effective
corrective action. From this screen you can also view and remove any loaded files used by
the gateway (stored in the RAM).
To access the Device Information screen:
Open the ‘Device Information’ screen (
Status & Diagnostics
menu >
Device
Information
); the ‘Device Information’ screen is displayed.
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