3Com NBX, Руководство пользователя

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Supervisors — are people using the supervisory monitoring password to
monitor the agent’s call. The supervisor must provide the password of the
supervisory monitoring domain that has the agent (user) listed. The
supervisor must use a 3Com Telephone with a display panel and
appropriate soft buttons; not a 3Com Entry Telephone, 3Com Cordless
Telephone, or an analog telephone.
Customers — are people who make an incoming call to an agent
(supervisory monitoring domain member). A customer can be an internal
or external caller.
Monitor — allows the supervisor to listen to a call.
Whisper — allows the monitoring supervisor to speak to the agent
without the customer hearing.
Barge-In — allows the supervisor to speak to both the agent and the
customer.
Call Privacy Call Privacy allows a user to prevent a call from being monitored. NBX
telephone users can toggle Call Privacy on and off to block or accept
supervisory monitoring on a call-by-call basis. (In contrast, membership in
the Privacy List domain set by the administrator ensures that
all calls
associated with this user cannot be monitored.)
The NBX administrator can enable or disable Call Privacy for each Class of
Service (CoS) user group.
If your administrator assigned you to a CoS group that allows Call Privacy,
you can use Feature code 428 to prevent your current call from being
monitored. You can view whether or not you are allowed to activate Call
Privacy by logging in to the NBX NetSet utility and going to
My Calling
Privileges > Call Permissions . You are allowed to activate Call Privacy if
the Call Privacy feature is enabled. You can activate this feature before a
call (for example, by going off-hook and dialing Feature code 428 and
then dialing an internal or external call), or during a call (for example,
dialing Feature code 428 after answering an incoming call). The
administrator may also map Feature code 428 to one of your telephone
system access buttons.